Collections Associate - REMOTE

Ryder System, Inc.; Connecticut; Remote; USD 48,000 - 50,000; Full time

Job summary

Ryder System, Inc. is hiring a Collections Associate to manage collection activities across a portfolio of accounts. This remote role involves extensive communication with customers to resolve billing disputes and negotiate payment terms while improving financial metrics. Candidates should hold a high school diploma and have prior experience in commercial collections. Strong analytical skills and familiarity with MS Office tools are essential.

Benefits

Comprehensive health and welfare benefits

Paid time off for vacation

401(k) retirement savings plan

Qualifications

• Experience in commercial collections required.
• Must have strong communication and analytical skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Manage collection activities for assigned accounts.
• Negotiate payment terms and resolve billing disputes.
• Regularly update management on accounts receivable.

Skills

Communication

Problem Solving

Time Management

Technical Aptitude

Analytical Skills

Education

H.S. diploma/GED

Associate's degree in business, accounting, financial or related field

Bachelor's degree in business, accounting, financial or related field

Tools

MS Office Suite

Excel

Job description

Collections Associate - REMOTE page is loaded

Collections Associate - REMOTE

Apply locations USA - Alpharetta GA 30005 time type Full time posted on Posted Yesterday job requisition id R146894

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Job Description :

Summary
The Regional Collections Associate will be responsible for managing all collection activities associated with a portfolio of accounts assigned regionally. The Regional Collections Associate will maintain communications with all customers within that portfolio and is responsible for maximizing financial results through lowering Ryder's DRO (Days Revenue Outstanding), lowering the percentage of the portfolio over 30 days delinquent, and minimizing Ryder's bad debt expense. The Regional Collections Specialist will analyze and monitor the assigned portfolio and protect Ryder's financial interests through the decision to cease providing services, forbidding rental services, terminating fueling services, legally defaulting delinquent customers and assertive terms enforcement. The Regional Collections Associate will work closely with Ryder Operations Leadership, Rental Leadership, and the Sales Team to coordinate actions, identify and appropriately assign customer billing disputes, and participate in Conference Calls and meetings with Ryder Senior leadership.

Essential Functions

• Contacts customers to solicit payment from customers, negotiate cessation of services, obtain information on customer deductions and billing issues, re mediate customer payment terms, and determines contract defaults.
• Uses information gathered from customer to analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, subs, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-up, special instructions etc. As appropriate, identify root cause and work to close loop with upstream partners.
• Provide Ryder's Finance organization, Operations leadership, Sales leadership, and Rental leadership regular updates on receivables through the use of conference calls, direct contact, bad debt expense forecasting, dispute information in order to manage the negative impact to the organization of bad receivables.
• Participates in projects, committees or focus groups related to enhancements in Collections, Accounts Receivable, Customer Service, and Billing.

Additional Responsibilities

• Develop documentation and user manuals as directed.
• Work with customers and all levels of operational/sales management to mitigate losses, improve receivables metrics (DRO/Bad Debt/dollars past due) and save customer relationships.
• Analyze all available financial/credit/operational data to effectively plan and execute collections strategies.
• Performs other duties as assigned

Skills and Abilities

• Ability to work independently and as a member of a team
• Excel experience
• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Possesses strong technical aptitude
• Requires full use and application of relevant principles, theories, concepts and techniques
• Functional/Technical skills
• Demonstrates a high commitment to quality
• Must have decision quality, approachability, composure and creativity
• Ability to build strong customer relationships
• Highly thorough and dependable
• Detailed oriented with excellent follow-up practices
• Demonstrated knowledge of commercial collections process intermediate required
• MS Office Suite intermediate required

Qualifications

• H.S. diploma/GED required
• Associate's degree preferred in business, accounting, financial or related field
• Bachelor's degree preferred in business, accounting, financial or related field
• One (1) year or more in commercial collections required
• Two (2) years or more in accounting/financial with the H.S. Diploma required
• 0 to One (1) year in accounting/financial with the Associate's/Bachelor's degree required
• Demonstrated knowledge of commercial collections process intermediate required
• MS Office Suite intermediate required
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Applicants from Colorado, Connecticut and Washington State:
Salary is determined based on internal equity; internal salary ranges; market
data/ranges; applicant’s skills; prior relevant experience; certain degrees or
certifications, etc.
The salary for this position ranges from $48K-50K

Job Category

Credit & Collections

Compensation Information :

Thecompensationofferedtoa candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensationranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range :

$50,000.00

Maximum Pay Range :

$60,000.00

Benefits Information :

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace .

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder [e-mail] or800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clickinghere .

About Us

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.