Remote Healthcare Collections Specialist

Revenue Enterprises LLC.; Aurora (IL); Remote; USD 40,000 - 44,000; Full time

Job summary

Revenue Enterprises LLC. is seeking a dedicated Customer Service representative to assist in the healthcare sector, focusing on healthcare account resolutions. This full-time role offers a competitive salary plus monthly commission opportunities. Ideal candidates will possess strong communication skills and 2+ years of customer service experience. A high school diploma is mandatory, and proficiency in Microsoft Office is preferred. Bilingual skills are a plus for applicants.

Benefits

Full benefits

Paid training

In-office options available

Qualifications

• 2+ years professional experience, ideally in collections or customer service.
• Authorization to work in the US is required.
• Bilingual English/Spanish is a plus.

Responsibilities

• Providing outstanding customer service, resolving unpaid healthcare accounts.
• Helping patients understand their bills and working on payment plans.
• Accurately documenting all interactions and ensuring compliance with laws.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or GED

Tools

Microsoft Suite

Job description

• Status: Full-Time position with full benefits

• Hours: 40

• Shift: M-F 8:00am – 5:00pm MST

• Location: Must reside in Colorado, Wyoming or Montana to be considered

• Training: 3 weeks (paid)Full time remote, or In-Office options available. Mandatory 1 day In-Office orientation at the Denver/Aurora Office

• Salary Range:$40,000- $43,680 per year depending upon experience, plus monthly uncapped commission opportunity

About the Company

Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.

What makes REL different?

Family owned business where you become part of the family- not just a number

Over 20 years of consistent and healthy growth with world class clients

Your voice is heard and appreciated

You are a part of the success with your ideas and your efforts

You are appreciated and valued

Award winning workplace: 2022-2024 Top 10 Best Places to Work in Collections - Earned #10 spot in the Country!

Competitive pay and incentive program

We promote from within! Grow your career with Revenue Enterprises

Work from home opportunity with modified in-office work options available for those who like the "office" setting

What you will be doing:

• Providing outstanding customer service and resolving unpaid healthcare accounts through both outbound and inbound calls

• Helping patients and their families to understand their bill, answering questions about their debt

• Collaborating with patients to come up with an affordable plan to resolve their outstanding balance via payment plans and settlements

• Accepting and processing credit card and ACH checks payments by phone

• Accurately and quickly documenting all work efforts

• Adhering to all Federal and State laws and regulations compliantly helping consumers to understand their rights

Salary Range:

$40,000- $43,680 per year depending upon experience, plus monthly uncapped commission opportunity

***Must reside in Colorado, Montana, or Wyoming to be considered

• Must be Colorado, Wyoming or Montana resident

• 2+ years professional experience, with demonstrated history of retention
  

  1. Prior Collections experience handling delinquent accounts

  2. Experience in customer service and/or healthcare preferred (but not required)
     

  3. Authorization to work in the US
     

  4. High school diploma or GED
     

  5. Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
     

  6. Bilingual English/Spanish skills is a plus!
     

  7. Typing 40+ WPM with 90% accuracy preferred
     

  8. Experience working from home preferred
     

  9. Prior collections experienced preferred
     

Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.