Debt Adviser

Citizens Advice; Morgantown (WV); On-site; USD 43,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional development

Job summary

Citizens Advice is seeking a Debt Adviser in Kent to deliver high-quality debt guidance and casework. You will support clients by telephone, video, and in person, helping them navigate options and secure essential support.

The role offers flexible working arrangements and opportunities for professional development within a friendly, forward-thinking organisation

Qualifications

• Experience delivering debt advice at casework level.
• Strong communication and client advocacy skills.
• The ability to manage a varied caseload and achieve positive outcomes.
• A commitment to empowering people and improving access to justice.

Responsibilities

• Provide high-quality debt advice and casework, working with clients by telephone, video and in person.
• Help people explore their options, negotiate solutions, maximise income and access the support they need to move forward confidently.

Skills

Experience delivering debt advice

Strong communication

Client advocacy

Caseload management

Job description

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Do you have experience delivering debt advice and want to help people overcome financial difficulties and build a more secure future?

We’re expanding our specialist debt team to meet growing demand for our services. Every day, we support people facing debt, financial hardship and crisis, helping them understand their options, resolve complex issues and improve their financial wellbeing.

As a Debt Adviser, you’ll provide high-quality debt advice and casework, working with clients by telephone, video and in person. You’ll help people explore their options, negotiate solutions, maximise income and access the support they need to move forward confidently.

We’re Looking For Someone With

• Experience delivering debt advice at casework level
• Strong communication and client advocacy skills
• The ability to manage a varied caseload and achieve positive outcomes
• A commitment to empowering people and improving access to justice

In return, you’ll join a friendly, supportive and forward-thinking organisation that is committed to changing lives across Kent. You’ll have opportunities for ongoing professional development, flexible working arrangements and the chance to be part of an organisation that genuinely values its people.