Fraud Investigator I

Woodforest National Bank; The Woodlands (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive base pay

401(k) with ESOP

Medical coverage

Paid time away

Job summary

Woodforest National Bank in Texas-The Woodlands is seeking a Fraud Investigator I to review and substantiate allegations of customer fraud, including forgery claims, and to mitigate losses by documenting cases and coordinating with employees and customers.

This full-time role requires attention to detail, strong analytical and interviewing skills, knowledge of banking operations, and the ability to work independently in a fast-paced environment while supporting a team.

Qualifications

• 2 years applicable financial, risk management, or fraud detection/investigation experience.
• High School Diploma or equivalent required.
• Bachelor’s Degree preferred.

Responsibilities

• Review preliminary documents and account activity to determine reasons for negative balances.
• Review forgery claims by conducting online and system research.
• Build cases by gathering witness statements and evidence.
• Issue demand letters to account holders to recover overdrawn funds.
• File criminal charges and support law enforcement with relevant information.

Skills

Fraud investigation

Banking operations

Regulatory awareness

MS Office

TellerPlus

Evision

Communication skills

Interviews

Education

High School Diploma

Bachelor's degree preferred

Tools

Mozart

TellerPlus

Evision

Microsoft Office

Job description

Your Future Starts Here!

Description

Description Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Fraud Investigator I is responsible for reviewing and compiling evidence to substantiate allegations of customer fraudulent activity against the Bank. This position is also responsible for conducting individual investigations on claims of forgery. This position works to mitigate forgery losses, as well as recover large dollar losses by filing criminal charges, when applicable.

Key Responsibilities

• Reviews preliminary documents and account activity to determine reasons for negative balances.
• Reviews preliminary documents of forgery claims by conducting online and system research.
• Builds cases to substantiate allegations of fraudulent activity by requesting and compiling witness statements and evidence from employees and/or customers that were involved in transactions that resulted in a potential loss.
• Contacts account holders and issues demand letters in attempt to recover overdrawn funds, when applicable.
• Files criminal charges on customers who defraud the Bank; supports law enforcement by supplying information and coordinating witnesses relevant to investigation of and prosecution of criminal charges.

Competencies Required

• Working knowledge of banking operations, fraudulent review, and regulations that relate to overdrawn funds and general risk management.
• Solid technology and research skills including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and the ability to navigate financial software applications (Mozart, TellerPlus, Evision).
• Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high-volume environment.
• Strong written and verbal communication skills with an ability to effectively interact with all levels within an organization, law enforcement, legal counsel, and agency officials, as well as the ability to create and summarize detailed written reports.
• Strong interpersonal, listening, and interviewing skills with the ability to confront and address sensitive topics while maintaining a high degree of professionalism, confidentiality, diplomacy, and tact.
• Customer service orientation with analytical, decision making and problem-solving skills.
• Self-starter possessing the ability to work independently while supporting a team environment.
• Demonstrates sound business judgment in applying proper policies, procedures, and guidelines.
• Strong attention to detail and high concern for data accuracy with the ability to objectively identify, assess, resolve, and mitigate risk.
• Basic accounting skills including account allocation and balancing.

Qualifications

Minimum Qualifications/Experience:

• 2 years applicable financial, risk management, or fraud detection/investigation experience.

Formal Education & Certification:

• High School Diploma or equivalent required.
• Bachelor’s Degree preferred.

Work Status:

• Full-Time.

Supervisory Responsibility:

• None.

Travel:

• 0% - Negligible amount of travel expected.

Working Conditions:

• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Job

Operations

Primary Location

Texas-The Woodlands

Schedule

Full-time

Work Locations

TX - Operations Center-0100 25231 Grogans Mill Rd The Woodlands 77380

Unposting Date

Ongoing

Organization

Texas - Houston

Strong Culturebuilt on our Core Values: Integrity, Ownership, Service and Community. It’s not just talk. We walk the walk, from the CEO to front-line employees.

Be an Ownerand take control of your future with our Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest.

401(k) Company Match in ESOPWoodforest adds 50₵ for each $1 you save (up to 6% eligible pay). The match is made in Woodforest stock held in your ESOP account.

Opportunities for Long-Term GrowthTake advantage of growth opportunities and professional development to advance in your career.

Banking Products & Servicesproviding convenience, financial savings, and enhanced support to help you achieve your financial goals.

Competitive Base Payand regular compensation reviews to ensure you continue to earn competitive pay.

Paid Time AwayBranch Banking employees are offered PTO. Corporate employees are offered paid vacation and sick time.

Medical Coverage 12 comprehensive plans available at an affordable cost!

Short and Long-Term Disability & Life, AD&D Insurance100% paid for by Woodforest plus other benefits available that will help ensure you and your family are confident and well-prepared for whatever comes your way.

Well-being Program (Employee Assistance Program)that helps you take care of your physical, mental, and financial health.

Resource Championsare available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health & wellness programs, impactful community involvement & financial literacy education.

This information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment.

Woodforest National Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state, or local laws.

Woodforest National Bank services customers across Alabama, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Mississippi, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia and West Virginia.