Entry-Level Fraud Investigator - Banking & Payments

Salón Večná kráska; The Woodlands (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Woodforest National Bank is seeking a Fraud Investigator I (FP) in The Woodlands, TX. The role covers production tasks across ATM, Mobile Deposit, Verafin Alerts, P2P, BillPay, fraud queues and case resolution using critical thinking.

You will analyze fraud trends, review flagged accounts, and support strategies to minimize losses while maintaining strong customer service and confidentiality in a fast-paced, high-volume environment.

Qualifications

• 1+ years’ experience in a fraud detection/investigation or risk management role in banking/financial services or equivalent education/training.
• High School Diploma or equivalent required; Bachelor’s Degree preferred.

Responsibilities

• Maintain department performance levels and knowledge of bank policies for case resolution.
• Analyze and investigate fraud trends to reduce losses.
• Review flagged accounts for suspicious activity (Verafin, P2P, BillPay, Western Union).
• Support department strategies to achieve business goals and minimize fraud losses.
• Review checks and electronic transactions to confirm fraud and place holds as needed.

Skills

Fraud investigation

Bank operations

Analytical thinking

Verbal & written communication

Time management

Independent worker

Education

High School Diploma

Bachelor’s degree preferred

Tools

Verafin

Mozart

Microsoft Office

Job description

Woodforest National Bank is seeking a Fraud Investigator I (FP) in The Woodlands, TX. The role covers production tasks across ATM, Mobile Deposit, Verafin Alerts, P2P, BillPay, fraud queues and case resolution using critical thinking.

You will analyze fraud trends, review flagged accounts, and support strategies to minimize losses while maintaining strong customer service and confidentiality in a fast-paced, high-volume environment.