Debit Card Digital Experience Product Manager

Vanguard

Dallas (TX)

Hybrid

USD 110,000 - 150,000

Full time

8 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Vanguard is seeking a Product Manager to lead the strategic vision and roadmap for the Debit Card external client‑facing web experience and internal crew experience, including digital and servicing capabilities for clients and crew to manage, support, and service debit card functionality.

You will demonstrate deep product expertise in digital experiences, servicing workflows, and cross‑functional dependencies with enterprise impact.

Qualifications

Product management experience delivering digital experiences in financial services, payments, banking, or fintech.
Experience managing web-based products and customer-facing journeys.

Responsibilities

Leads digital product management activities for multiple digital products, or one strategic product.
Collaborates with cross-functional teams to create best practices that drive significant change to the client experience.
Coaches digital product teams towards best practices and learnings. Ensures delivery of messaging, communication, and customer outreach as necessary.
Partners with stakeholders to resolve production and implementation issues in a timely manner, and supports/drives escalations where required to enable rapid delivery.
Leads the planning, development and implementation of new digital products. Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans.
Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
Participates in and provides recommendations for ongoing business planning and departmental prioritization activities.
Participates in special projects and performs other duties as assigned.