Product Manager, Specialist

Vanguard; Charlotte (NC); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Vanguard seeks a Product Manager to lead the strategic vision and roadmap for the Debit Card external client facing web experience and internal crew experience, including the digital and servicing capabilities required for clients and crew to manage, support, and service debit card functionality.

This role requires deep product expertise across digital experience, servicing workflows, and cross-functional dependencies, with potential enterprise impact.

Qualifications

• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
• Minimum of five years related work experience. Two years of leading large cross-functional teams on major organizational projects preferred.

Responsibilities

• Leads digital product management activities for multiple digital products, or one strategic product.
• Collaborates with cross-functional teams to create best practices that drive significant change to the client experience.
• Coaches digital product teams towards best practices and learnings.
• Partners with stakeholders to resolve production and implementation issues in a timely manner, and supports/drives escalations where required to enable rapid delivery.
• Leads the planning, development and implementation of new digital products.
• Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans.
• Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
• Participates in and provides recommendations for ongoing business planning and departmental prioritization activities.
• Participates in special projects and performs other duties as assigned.

Skills

Stakeholder management

Cross-functional leadership

Digital product management

Web-based products

Education

Bachelor's degree or equivalent

Graduate degree preferred

Job description

Leads the strategic vision and roadmap for the Debit Card external client facing web experience and internal crew experience, including the digital and servicing capabilities required for clients and crew to manage, support, and service debit card functionality. Demonstrates deep product expertise across digital experience, servicing workflows, and cross-functional dependencies, with capabilities that may have broader enterprise implications.

We are seeking a Product Manager who will lead the strategic vision and roadmap for the Debit Card external client facing web experience and internal crew experience, including the digital and servicing capabilities required for clients and crew to manage, support, and service debit card functionality. This person will demonstrate deep product expertise across digital experience, servicing workflows, and cross-functional dependencies, with capabilities that may have broader enterprise implications.

Core Responsibilities:

• Product management experience delivering digital experiences in financial services, payments, banking, or fintech.
• Experience managing web-based products and customer-facing journeys.

Strong stakeholder management and cross-functional leadership skills.

• Leads digital product management activities for multiple digital products, or one strategic product.
• Collaborates with cross-functional teams to create best practices that drive significant change to the client experience.
• Coaches digital product teams towards best practices and learnings. Ensures delivery of messaging, communication, and customer outreach as necessary.
• Partners with stakeholders to resolve production and implementation issues in a timely manner, and supports/drives escalations where required to enable rapid delivery.
• Leads the planning, development and implementation of new digital products. Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans.
• Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
• Participates in and provides recommendations for ongoing business planning and departmental prioritization activities.
• Participates in special projects and performs other duties as assigned.

Qualifications:

• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
• Minimum of five years related work experience. Two years of leading large cross-functional teams on major organizational projects preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.