Senior Product Manager – Debit Experience Leader

Next Frontier Capital; Westerville (OH); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Equity compensation

On-site health resources

Job summary

Chase is seeking a Product Manager for the Debit Product team to drive end-to-end delivery of debit-focused authentication, from discovery through launch, across our 5,000-branch network. You will collaborate with cross-functional teams to deliver customer value, improve journeys, and increase operational efficiency while managing risk and changing priorities.

You will shape a modernized, secure, seamless debit experience and own the backlog, roadmaps, and success metrics that guide the product

Qualifications

• 5+ years of experience in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Strong stakeholder management skills with the ability to influence outcomes across business, technology, operations, and control partners.
• Demonstrated ability to define, monitor, and act on KPIs/OKRs, using data to drive prioritization and continuous improvement.
• Experience delivering secure authentication or identity capabilities, with an understanding of risk, controls, and customer experience trade-offs.
• Excellent written and verbal communication skills, including the ability to create clear narratives, roadmaps, and executive-ready updates.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Partners with technology and architecture teams to define secure, scalable solution designs and ensure alignment to enterprise standards.
• Leads end-to-end execution from concept to launch, including UAT readiness, go-to-market planning, and post-launch adoption measurement.
• Identifies operational and experience pain points across branch journeys and prioritizes enhancements that improve efficiency and reduce friction.
• Manages risks, dependencies, and trade-offs across stakeholders, ensuring timely decisions and clear communication of impacts.
• Establishes product requirements and acceptance criteria, translating customer needs into actionable user stories and epics.

Skills

Product management

Lifecycle management

Stakeholder management

KPI/OKR analytics

Secure authentication experience

Communication excellence

Job description

Chase is seeking a Product Manager for the Debit Product team to drive end-to-end delivery of debit-focused authentication, from discovery through launch, across our 5,000-branch network. You will collaborate with cross-functional teams to deliver customer value, improve journeys, and increase operational efficiency while managing risk and changing priorities.

You will shape a modernized, secure, seamless debit experience and own the backlog, roadmaps, and success metrics that guide the product