Dean, Student Services

Western Piedmont Community College; North Carolina; On-site; USD 90,000 - 125,000; Full time

Job summary

Western Piedmont Community College (WPCC) seeks a Dean of Student Services to lead a comprehensive range of student support services, including accessibility, advising, enrollment, financial aid, TRIO, and records. The role reports to the Vice President for Student Success & Support Services and requires collaboration with faculty, staff, and external partners to promote access, retention, and success.

The ideal candidate will oversee policy development, ensure compliance with federal/state

Qualifications

• Master's degree in higher education administration or a related field from an accredited institution.
• Experience working with students in at least one operational area of Student Services.
• Leadership experience supervising Student Services functions.
• Knowledge of federal and state laws and programs relating to students.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to collaborate with faculty, staff, students, and external partners.
• Commitment to the mission of a public community college.

Responsibilities

• Provide leadership and administrative oversight for Student Services programs, operations, and personnel.
• Develop, implement, and evaluate policies and procedures supporting operations and student success.
• Supervise, mentor, and evaluate assigned Student Services personnel.
• Oversee accessibility services, advising and enrollment, career coaching, financial aid, outreach, records, and TRIO programs.
• Lead initiatives to strengthen recruitment, enrollment, retention, advising, and graduation.
• Collaborate with academic leadership to align student services with institutional priorities.
• Contribute to planning, budgeting, and policy decisions affecting student services.
• Maintain relationships with educational institutions, community partners, and service agencies.
• Support students facing academic or personal challenges by guiding to campus and community resources.
• Administer and enforce the Student Code of Conduct and serve as Title IX Coordinator as assigned.

Skills

Leadership

Interpersonal

Communication

Collaboration

Policy execution

Education

Master's degree in higher education administration

Job description

Job Summary

Dean, Student Services

Division: Student Services

Reports To: Vice President for Student Success & Support Services

Position Type: Full-Time, 12-Month Staff

FLSA Status: Exempt

About the Position

Western Piedmont Community College (WPCC) is seeking an experienced, collaborative, and student-focused leader to serve as our Dean of Student Services. This position provides leadership and oversight for a comprehensive range of student services designed to promote student access, engagement, retention, and success.

Reporting to the Vice President for Student Success & Support Services, the Dean oversees key student support functions, including accessibility services, advising and enrollment management, career coaching, financial aid, outreach and recruitment, records and registration, and TRIO programs.

The Dean works collaboratively with faculty, staff, students, educational institutions, and community partners to enhance the student experience, strengthen student support services, and advance the College's strategic priorities. This position also provides leadership in the development and implementation of policies, procedures, and initiatives that ensure consistent, effective, and student-centered service delivery while maintaining compliance with applicable federal and state regulations.

What You'll Do

• Provide leadership and administrative oversight for the College's Student Services programs, operations, and personnel.


• Develop, recommend, implement, and evaluate policies and procedures that support effective Student Services operations and student success.


• Supervise, mentor, and evaluate assigned Student Services personnel while promoting professional growth, accountability, and collaboration.


• Oversee assigned functions, including accessibility services, advising and enrollment management, career coaching, financial aid, outreach and recruitment, records and registration, and TRIO programs.


• Lead and support initiatives that strengthen student recruitment, enrollment, retention, advising, registration, financial aid, and graduation.


• Collaborate with academic leadership and other College departments to ensure student services are responsive to student needs and institutional priorities.


• Participate in institutional planning, policy development, budget preparation, and decisions affecting academic programs, fiscal operations, and student support services.


• Establish and maintain positive working relationships with educational institutions, community organizations, service agencies, and local, state, and national partners.


• Support students experiencing academic, social, or personal challenges by providing guidance and connecting them with appropriate College and community resources.


• Administer and enforce the Student Code of Conduct in accordance with College policies and procedures.


• Serve as the College's Title IX Coordinator in accordance with assigned institutional responsibilities.


• Support compliance with applicable federal and state laws, regulations, and College policies governing student services.


• Represent the College at professional conferences, community events, meetings, and other activities.


• Serve on College committees and task forces as appointed.


• Perform other duties as assigned by the Vice President for Student Success & Support Services.

Our Commitment to Student Success

• Create welcoming and engaging experiences that foster student belonging.


• Build meaningful relationships that support student persistence and achievement.


• Collaborate across departments to remove barriers and improve the student experience.


• Demonstrate professionalism, integrity, and exceptional customer service.


• Represent Western Piedmont Community College with pride while supporting the College's mission, vision, and strategic priorities.

Why Join WPCC?

Western Piedmont Community College is committed to transforming lives through education. We believe our employees are our greatest asset and strive to cultivate a workplace where collaboration, innovation, inclusion, and continuous learning thrive.

The Dean of Student Services plays a vital role in creating a supportive and student-centered environment where individuals can access the resources, guidance, and opportunities needed to achieve their educational and career goals.

At Western Piedmont Community College, the Dean will have the opportunity to lead a dedicated team of student services professionals, collaborate with faculty and staff across the institution, and build meaningful partnerships that strengthen student engagement, remove barriers to success, and positively impact the communities we serve.

Minimum Qualifications

Required

• Master's degree in higher education administration or a related field from an accredited postsecondary institution.


• Experience working with students in at least one operational area of Student Services.


• Leadership experience in the supervision and administration of Student Services functions.


• Knowledge of federal and state laws and programs relating to students.


• Excellent interpersonal, written, and verbal communication skills.


• Ability to collaborate effectively with faculty, staff, students, and external partners to promote student success.


• Ability to exercise sound judgment and discretion when handling confidential information.


• Commitment to the philosophy and mission of a comprehensive public community college.

Preferred Qualifications

Preferred

• Leadership experience in Student Services within a community college setting.


• Experience in classroom teaching.


• Completion of Title IX Coordinator training.

Special Instructions

Submission of an application does not guarantee an interview or employment.

Applicants must upload:

• Resume


• Unofficial college transcripts

Employment is contingent upon successful completion of a criminal background check.

Applicants must be authorized to work in the United States.