Student Success Advisor

Western Piedmont Community College; North Carolina; On-site; USD 48,000 - 60,000; Full time

Job summary

Western Piedmont Community College (WPCC) is seeking a dedicated Student Success Advisor to help students navigate admissions, enrollment, and academic planning. You will provide advising, connect students with resources, and support retention and completion across their educational journeys.

This role collaborates with faculty, staff, and community partners to create an inviting environment from first contact through graduation and beyond, ensuring students are prepared for success and informed

Qualifications

• Bachelor's degree required or equivalent.
• Excellent communication, organizational, and interpersonal skills.
• Ability to work with diverse audiences and adapt communication styles.
• Willingness to travel occasionally for outreach.
• Experience in higher education is preferred.

Responsibilities

• Assist prospective students with admissions, enrollment requirements, and program information.
• Provide academic advising, course selection, registration, and schedule planning.
• Maintain regular communication with students to identify challenges and support retention.
• Help students align goals with appropriate education pathways and services.
• Participate in recruitment and outreach at high schools and community events.
• Collaborate with Marketing to share information about programs and resources.
• Build relationships with four-year institutions to support transfer opportunities.
• Maintain accurate student records and document advising activities.
• Communicate policies, deadlines, and transfer requirements to students.
• Collaborate with faculty and campus departments on student success initiatives.
• Participate in College committees and professional development.

Skills

Communication skills

Organizational skills

Interpersonal skills

Team collaboration

Education

Bachelor's degree

Job description

Student Success Advisor

Department: Student Services

Reports To: Director of Advising and Enrollment Management

Position Type: Full-Time, 12-Month Staff

FLSA Status: Non-Exempt

About the Position

Western Piedmont Community College (WPCC) is seeking a dedicated, student-focused professional to serve as our Student Success Advisor. This position plays a key role in helping prospective and current students navigate their educational journeys, overcome barriers, and achieve their academic and career goals.

The Student Success Advisor supports student enrollment, engagement, retention, and completion by providing academic advising, connecting students with college resources, and helping them make informed decisions about their educational pathways. This position works collaboratively with faculty, staff, and community partners to create a welcoming and supportive environment where students can succeed from their first interaction with the College through graduation and beyond.

What You'll Do

• - Assist prospective students with admissions, enrollment requirements, academic programs, and available college resources.
• - Provide academic advising and guidance related to educational planning, course selection, registration, and schedule adjustments.
• - Maintain regular communication with students to identify challenges, address barriers, and support retention and completion.
• - Help students align their personal, academic, and career goals with appropriate educational pathways and support services.
• - Participate in recruitment and outreach activities at area high schools, community events, and other off-campus locations.
• - Collaborate with Marketing to develop and share information about educational programs, transfer opportunities, and college resources.
• - Build and maintain relationships with four-year institutions and educational partners to support student transfer opportunities.
• - Maintain accurate student records and document advising activities and services using College information systems.
• - Communicate College policies, procedures, enrollment deadlines, transfer requirements, and other important information to students.
• - Collaborate with faculty, staff, and campus departments to support student success initiatives.
• - Participate in College committees, professional development, and other duties as assigned.

Our Commitment to Student Success

• - Create welcoming and engaging experiences that foster student belonging.
• - Build meaningful relationships that support student persistence and achievement.
• - Collaborate across departments to remove barriers and improve the student experience.
• - Demonstrate professionalism, integrity, and exceptional customer service.
• - Represent Western Piedmont Community College with pride while supporting the College's mission, vision, and strategic priorities.

Why Join WPCC?

Western Piedmont Community College is committed to transforming lives through education. We believe our employees are our greatest asset and strive to cultivate a workplace where collaboration, innovation, inclusion, and continuous learning thrive.

As part of our team, you'll have the opportunity to make a lasting impact on students while enjoying the benefits of working for one of North Carolina's outstanding community colleges.

Required

• Bachelor's degree.
• Excellent communication, organizational, and interpersonal skills.
• Ability to work collaboratively with college and high school personnel.
• Ability to communicate effectively with diverse audiences and adapt communication styles to meet individual needs.
• Ability to work independently while contributing effectively to a team environment.
• Ability to establish and maintain positive working relationships with students, faculty, staff, and community partners.
• Ability to accommodate occasional evening activities and overnight travel as required.

Preferred

• Two years of experience in admissions, academic advising, student activities, recruitment, program planning, or a related field.
• Experience working in higher education, particularly in student services, enrollment management, or student success.
• Familiarity with four-year institutions, articulation agreements, educational partnerships, and transfer processes.
• Experience using student retention software and career exploration tools.

Submission of an application does not guarantee an interview or employment.

Applicants must upload:

• Resume
• Unofficial college transcripts