DEAMS Customer Engagement Lead

Kearney & Company; Dayton (OH); On-site; USD 103,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, AD&D, &

401(k) + Education Savings Plan

Flexible Spending & Health Savings

Legal & Pet Insurance

Employee Assistance Program & wellness

Job summary

Kearney & Company is seeking a Customer Engagement Team Lead to steer engagement for the DEAMS program in Dayton, OH. You will architect communication with leadership, customers, and the client, and execute enterprise-wide engagement strategies to raise awareness and understanding of DEAMS priorities and objectives.

The role requires leading multi-channel engagements, managing content repositories, and delivering targeted messaging across SharePoint, newsletters, and forums.

Qualifications

• Bachelor's Degree in relevant field.
• Minimum 6 years leading customer engagement or related roles.
• In-depth knowledge of communication concepts.
• Proven track record of designing and executing multi-channel engagements.
• Ability to translate insights into actionable strategies.
• Excellent oral and written communication skills.
• Ability to develop and maintain close working relationships with executives and translate insights into actionable strategies.
• Ability to quickly interpret and deliver short notice taskings.
• Exceptional collaboration skills and passion for creating meaningful customer experiences.
• Ability to obtain and maintain a U.S. Secret security clearance (requires U.S. Citizenship).
• Travel up to 25%.

Responsibilities

• Develop and execute a comprehensive customer engagement strategy outlining goals, audiences, messages, and channels.
• Draft tactical engagement plans aligned with delivery methods and schedules.
• Leverage multiple channels (SharePoint, publications, Users Forums, Teams, conferences) for engagement.
• Maintain authoritative information on DEAMS (libraries, fact sheets, news pages).
• Publish quarterly DEAMS newsletter and monthly mini-newsletter.
• Maximize MS Office; use SharePoint for DEAMS support for global users.
• Maintain a platform for user groups and DEAMS self-help tools.
• Use Teams to connect users with experts and foster discussion.
• Create intuitive graphic designs for online resources to aid navigation.
• Deliver DEAMS branding graphics to support the program and client.

Skills

Leadership

Customer engagement

Multi-channel communications

Executive relationships

Communication concepts

Travel

Security clearance

Education

Bachelor's Degree in relevant field

Tools

Microsoft SharePoint

Microsoft Teams

Job description

Kearney & Company is seeking a Customer Engagement Team Lead to steer engagement for the DEAMS program in Dayton, OH. You will architect communication with leadership, customers, and the client, and execute enterprise-wide engagement strategies to raise awareness and understanding of DEAMS priorities and objectives.

The role requires leading multi-channel engagements, managing content repositories, and delivering targeted messaging across SharePoint, newsletters, and forums.