Senior DEAMS Customer Engagement Lead

Kearney & Company, P.C.; Dayton (OH); On-site; USD 103,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

401(k) Retirement Plan

529 Education Savings Plan

Flexible Spending Account

Health Savings Account

Paid holidays

Job summary

Kearney & Company is seeking a Customer Engagement Team Lead in Dayton, OH to support the DEAMS program. You will architect how we engage with leadership, customers, and clients, and direct enterprise-wide engagement strategies.

Responsibilities include developing multi-channel engagement plans, leveraging SharePoint and Teams, and maintaining DEAMS content. The role requires strong communication skills, leadership, and the ability to obtain a U.S. security clearance.

Qualifications

• Bachelor's Degree in relevant field.
• Minimum 6 years leading customer engagement or related roles.
• In-depth knowledge of communication concepts.
• Proven track record of designing and executing multi-channel engagements.
• Ability to translate insights into actionable strategies.
• Excellent oral and written communication skills.
• Ability to obtain and maintain a U.S. Secret security clearance (requires U.S. Citizenship).
• Travel up to 25%.

Responsibilities

• Develop and execute a comprehensive customer engagement strategy outlining goals, audiences, messages, and channels.
• Create tactical engagement plans for delivering targeted messaging.
• Leverage channels like SharePoint, Teams, newsletters, and events to reach audiences.
• Maintain authoritative information on DEAMS to ensure content consistency.
• Publish quarterly DEAMS newsletter and monthly mini-newsletter for user skill building.
• Maximize MS Office and SharePoint to support DEAMS workflows and resources.
• Maintain a DEAMS user community site with interactive tools and self-help resources.
• Collaborate with leadership and content owners to align priorities and deadlines.
• Manage multiple projects and adjust plans to ensure timely delivery.

Skills

Customer engagement leadership

Multi-channel communications

Strategic planning

Stakeholder collaboration

Security clearance (US Citizenship)

Education

Bachelor's Degree

Tools

SharePoint

Microsoft Teams

MS Office

Job description

Kearney & Company is seeking a Customer Engagement Team Lead in Dayton, OH to support the DEAMS program. You will architect how we engage with leadership, customers, and clients, and direct enterprise-wide engagement strategies.

Responsibilities include developing multi-channel engagement plans, leveraging SharePoint and Teams, and maintaining DEAMS content. The role requires strong communication skills, leadership, and the ability to obtain a U.S. security clearance.