Dealership Software Specialist

G909 Ken Garff Automotive, LLC; Salt Lake City (UT); In loco; USD 50.000 - 55.000; Tempo pieno

Descrizione del lavoro

Ken Garff Automotive Group is seeking a Dealership Software Specialist to diagnose software issues, support CRM systems, and train users. The role requires strong communication and organizational skills, with the ability to manage multiple tasks efficiently.

The position is based in the corporate office with a schedule Monday–Friday, and some after-hours work as needed. Compensation ranges from $50,000 to $55,000 per year.

Competenze

• Experience diagnosing and resolving software problems in a dealership environment.
• Ability to oversee CRM systems and assets and provide training and support.
• Strong communication and organizational skills to handle multiple issues.

Mansioni

• Resolve support requests from employees.
• Perform user administration tasks in a timely and accurate manner.
• Log all service requests and keep tickets up to date.

Conoscenze

Strong communication

Written communication

Analytical thinking

Problem solving

Multitasking

Customer service

Observational skills

Strumenti

Tekion

Deale

Cox Automotive

RouteOne

ManageEngine

AutoIPacket

Descrizione del lavoro

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and we want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! We’re not your standard dealership or group of dealerships and we’re pretty darn proud of that. We are out to do things differently and we want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. We are out to do things differently and we want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. We are out to do things differently and we want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. We are out to do things differently and we want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. We are out to do things differently and we want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. We are out to do things differently and we want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. We are out to do things differently and we want to consistently change, grow, and progress. For that reason we …

HIRING DETAILS

Job Title: Dealership Software Specialist

Department: Information Technology

Reports To: Regional Director, IT Service Delivery

Location: Ken Garff Automotive Corporate Office

Schedule: Monday - Friday 9:00am - 5:00pm. Non-remote; with some after-hour and weekends, as needed.

Compensation: Salary

Salary Range: $50,000 - 55,000 (depending on experience).

JOB OVERVIEW

The Dealership Software Specialist’s primary responsibilities are to assist clients in diagnosing and resolving software problems, troubleshoot issues as they occur, oversee CRM systems and assets, and provide training and support as needed. Ideal candidates have strong communication and organizational skills, are dynamic problem-solvers, and can work efficiently on multiple issues.

DUTIES AND RESPONSIBILITIES

• Resolve support requests from employees.
• Timely and accurate User Administration.
• Log all service requests and update tickets as necessary.
• Gather and analyze data to diagnose problems within CRMs and other managed software.
• Communicate between Ken Garff users and 3rd party support staff.
• Assist with Conversion and Acquisition set ups.
• Perform regular CRM data integrity hygiene processes.
• Train and support as needed.
• Travel to dealerships as needed.

SKILLS AND COMPETENCIES

• High level knowledge of CRM programs (Tekion, Deale) and related software (Cox Automotive, RouteOne, ManageEngine, AutoiPacket, etc.).
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
• Written communication skills to create useful support logs.
• Analytical and problem-solving skills to troubleshoot and diagnose issues.
• Multitasking skills to work effectively on multiple support items simultaneously.
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers.

PHYSICAL REQUIREMENTS

Sitting, standing and walking, the ability to lift and/or move up to 30 pounds, reaching overhead, reaching at or below shoulder level, keyboarding, driving, speaking, hearing, and vision requirements.

We are an Equal Opportunity Employer

You're in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.

You're in for a great ride (excuse the car metaphor) We’re not your standard dealership or group of dealerships and we’re pretty proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.