Dealership Service Manager

INFINITI OF NOVI; Novi (MI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Job summary

INFINITI of Novi is seeking an experienced Automotive Service Manager in Novi, MI to lead our service department. This hands-on leader will develop personnel, improve shop performance, grow profitability, and deliver the customer experience expected from a luxury dealership.

The role requires proven management experience in a franchised auto dealership, knowledge of warranty processes, and a strong focus on customer satisfaction.

Qualifications

• Proven service management experience at a franchised automotive dealership.
• Experience with luxury brands (INFINITI, Nissan) preferred.
• Strong understanding of service profitability, gross profit, and expense control.
• Ability to lead advisors and technicians to improve department performance.
• Knowledge of warranty administration and manufacturer service standards.
• Excellent communication, organization, and customer resolution skills.

Responsibilities

• Oversee daily service operations including scheduling, workflow, and repair completion.
• Coach and accountability of service advisors and technicians.
• Grow service gross profit through efficient operations and preventive maintenance recommendations.
• Monitor technician productivity, efficiency, repair quality, and department expenses.
• Maintain strong customer satisfaction and resolve concerns professionally.
• Manage repair orders, warranty processes, and timely claim submission.
• Coordinate with parts to minimize delays.
• Recruit, train, and develop service department staff.
• Ensure compliance with manufacturer standards and dealership policies.
• Track department results and report performance to leadership.

Skills

Service management

Leadership

Customer service

Budgeting / GP management

Warranty administration

Communication

Operational efficiency

Tools

Tekion DMS

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance

INFINITI of Novi - Novi, MI

Job Type: Full-time | In person

Compensation: $60,000 annual base salary plus 2.5% of service department gross profit.

INFINITI of Novi is seeking an experienced Automotive Service Manager to lead our service department. We're looking for a hands-on leader who can develop employees, improve shop performance, grow profitability, and deliver the customer experience expected from a luxury dealership.

Responsibilities

• Manage daily service operations, including scheduling, workflow, and repair completion.
• Lead, coach, and hold service advisors and technicians accountable for performance.
• Grow service gross profit through effective operations, customer retention, and appropriate maintenance recommendations.
• Monitor technician productivity, efficiency, repair quality, and department expenses.
• Maintain strong customer satisfaction and resolve concerns professionally.
• Oversee repair orders, warranty processes, and timely claim submission.
• Coordinate with the parts department to minimize delays.
• Recruit, train, and develop service department employees.
• Maintain compliance with manufacturer standards and dealership policies.
• Track department results and report performance to dealership leadership.

Qualifications

• Proven service management experience at a franchised automotive dealership required.
• INFINITI, Nissan, or other luxury dealership experience preferred.
• Strong understanding of service financial statements, gross profit, and expense control.
• Demonstrated ability to lead advisors and technicians and improve department performance.
• Knowledge of warranty administration and manufacturer service standards.
• Excellent communication, organization, and customer resolution skills.
• Tekion DMS experience preferred.
• Valid driver's license and ability to meet dealership driving requirements.

Pay Structure

• Base salary: $60,000 annually.
• Additional compensation: 2.5% of service department gross profit, calculated under the dealership's written pay plan.