Dealership Sales BDC Representative

Autohaus Of Peoria; Peoria (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid holidays & flex time

Employee vehicle purchase program

Employee referral bonuses

Professional development

Job summary

Leader Automotive is hiring an Automotive Dealership Sales and Service BDC Representative at our Peoria location. You will lead customer engagement for sales and service, manage inbound and outbound leads, and drive appointment bookings to boost revenue for both departments.

The role requires dealership experience, strong leadership, and excellent communication. Proficiency with CRM and MS Office is expected, with knowledge of automotive processes a plus.

Qualifications

• Experience in a dealership environment, preferably in sales or service.
• Strong leadership and team management skills with a proven ability to drive results.
• Excellent communication and customer service skills, both verbal and written.
• Proficient in CRM software and Microsoft Office applications.
• Knowledge of automotive sales/services and repair processes is a plus.

Responsibilities

• Increase sale and service appointment bookings and follow up with existing customers for maintenance and service visits.
• Handle inbound/outbound calls, emails, and texts to engage customers and resolve inquiries.
• Collaborate with the service department to manage customer appointments and service work.
• Monitor performance metrics like appointment scheduling and conversion rates to identify improvements.
• Maintain high levels of customer service by promptly addressing issues and concerns.

Skills

Leadership

Team management

Communication

CRM software

Microsoft Office

Automotive sales knowledge

Tools

CRM software

Microsoft Office

Job description

Leader Automotive, a wholly owned subsidiary of AutoCanada, a publicly traded NOW HIRING an experiencedAutomotive Dealership Sales and Service BDC Representative. This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve, and building a brand that is recognized across North America for our commitment to integrity and customer service. If you share our passion for people, automobiles, and making money then we want to talk to you about a new career with Leader Automotive over at our Autohaus of Peoria location!!!

Leader Automotive believes that taking care of our team members and setting them up for long-term success is what sets us apart from our competitors. That’s why Leader Automotive is proud to offer our full-time employees the following benefits to aid in their well-being and performance:

• Competitive pay plans and a motivated group of Leader Automotive employees to work alongside
• Health, Dental, Vision and Life insurance
• Wellness Discounts and Programs
• Paid holiday and flex time for full time employees
• Employee vehicle purchase program
• Employee referral bonuses
• Professional development and the opportunity to grow your career with a North American automotive group operating in Canada and the United States

Position Overview:

The Automotive Sales and Service BDC (Business Development Center) is responsible for leading the dealership’s sale and service department’s customer engagement efforts. This role involves ensuring effective communication with customers and managing inbound and outbound sale and service leads. The Sale and Service BDC Representative plays a crucial role in driving sale and service appointment bookings, improving customer retention and increasing revenue for each department.

Job Description:

• Implement strategies to increase sale and service appointment bookings and follow-up with existing customers to schedule routine maintenance, repairs, and service visits.
• Handle inbound and outbound calls, emails, and texts to engage with customers, address service inquiries, and resolve concerns.
• Collaborate with the service department to ensure a seamless process for managing customer appointments, vehicle repairs, and service work.
• Monitor and analyze performance metrics such as appointment scheduling, conversion rates, and customer satisfaction scores to identify areas for improvement.
• Maintain a high level of customer service by addressing customer issues and concerns promptly and professionally.

Requirements:

• Previous experience in a dealership environment, preferably in sale or service
• Strong leadership and team management skills with a proven ability to drive results.
• Excellent communication and customer service skills, both verbal and written.
• Proficient in CRM software and Microsoft Office applications.
• Knowledge of automotive sales/services and repair processes is a plus.
• Strong organizational skills with the ability to multitask in a fast-paced environment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.