Dealership Front Desk & Customer Care Specialist

AutomotoSocial; Wheaton (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

AutomotoSocial is seeking a Receptionist in the United States to greet customers, handle calls, and maintain orderly records. The role emphasizes a friendly, professional demeanor, accurate filing of receipts and permits, and supporting teammates to improve overall operations.

Responsibilities include directing customers, ensuring productivity and service standards, and upholding high ethical standards in daily duties and interactions with staff and customers.

Responsibilities

• Ensure maximum productivity, customer service and cost control.
• Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
• Effectively greets, communicates and guides customers to appropriate departments for assistance.
• Accurately review receipt of money and permits to ensure consistent tracking methods are utilized.
• Reports to work on time and maintains a reliable work schedule which fosters a dependable environment for customers and team members.
• Effectively communicate with and perform all job duties requested by management.
• Perform all other job duties as requested by management.
• Operate with integrity.
• Demand the highest ethical standards from self and others.
• Set an example of good attitude and professionalism, including a neat, orderly and safe work environment.
• Communicate and help resolve customer complaints and adjustments.

Job description

AutomotoSocial is seeking a Receptionist in the United States to greet customers, handle calls, and maintain orderly records. The role emphasizes a friendly, professional demeanor, accurate filing of receipts and permits, and supporting teammates to improve overall operations.

Responsibilities include directing customers, ensuring productivity and service standards, and upholding high ethical standards in daily duties and interactions with staff and customers.