Western Field Service Manager — Dealer Growth & Support

Vermeer; Pella (IA); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Vermeer is seeking a seasoned customer support leader to manage a dealer-focused territory, driving product support excellence and dealer network growth. The role emphasizes data-driven decisions, field performance monitoring, and strong customer relations to improve service outcomes.

The position requires a Bachelor’s degree in Business Management or Ag Systems Technology with 8+ years in technical customer support, and involves significant travel in a hybrid work setup.

Qualifications

• Bachelor’s Degree in Business Management or Ag Systems Technology with at least eight years’ experience in technical customer support or an equivalent education/experience combination.
• Experience in related fields such as Field Technical Support, Fleet Management, Dealer Development, Customer Relations, Product Service Support, or Product and Application Support.

Responsibilities

• Provide high-level product support and lead dealer development initiatives.
• Grow and develop customer relationships while partnering with our local Vermeer dealer.
• Manage an assigned territory focused on dealer development within product support.
• Analyze field data to help prioritize machine enhancement resources.
• Monitor field product performance and propose improvements where applicable.
• Communicate data-driven insights to improve service performance and dealer performance.

Skills

Customer support

Dealer development

Data analysis

Communication skills

Independence

Travel willingness

Education

Bachelor's degree in Business Management or Ag Systems Technology

Tools

Vermeer equipment knowledge

Fluid power systems

Field data analysis tools

Job description

Vermeer is seeking a seasoned customer support leader to manage a dealer-focused territory, driving product support excellence and dealer network growth. The role emphasizes data-driven decisions, field performance monitoring, and strong customer relations to improve service outcomes.

The position requires a Bachelor’s degree in Business Management or Ag Systems Technology with 8+ years in technical customer support, and involves significant travel in a hybrid work setup.