Dealer Support Specialist - Seamless Orders & Service

Bobcat Company; Bismarck (ND); On-site; USD 42,000 - 62,000; Full time

Job summary

Doosan Bobcat is seeking a Dealer Support Coordinator to deliver comprehensive support to Bobcat dealers, manage inquiries, and coordinate with internal teams for timely issue resolution.

The role emphasizes strong communication, organization, and CRM proficiency, with responsibilities spanning order processing, information sharing, and building trusted dealer relationships to sustain high customer satisfaction.

Qualifications

• Education: Associate degree preferred or equivalent experience.
• Experience: 0-2 years in a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and coordination abilities.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in CRM systems, order processing software, and relevant tools.
• Strong problem-solving and decision-making skills.
• Ability to work both independently and collaboratively within a team.
• Travel requirement: Less than 10%.

Responsibilities

• Act as the primary point of contact for dealers, delivering timely and precise support. Provide guidance to dealers regarding sales, parts, and operational queries.
• Manage and streamline order processing for dealers, encompassing order entry, monitoring, and modifications. Collaborate closely with internal teams to guarantee prompt and accurate order fulfillment.
• Stay updated on new systems, product launches, and updates to effectively assist dealers.
• Facilitate clear communication between dealers and internal departments, ensuring timely and accurate information dissemination, including vital updates, policies, and procedures.
• Identify and analyze dealer issues, escalating complex problems to the relevant departments and ensuring timely resolution. Maintain precise records of dealer inquiries, issues, and resolutions.
• Build and maintain strong relationships with dealers, ensuring a high level of satisfaction and loyalty. Serve as a reliable resource for dealers, providing guidance and support.
• Attend staff/department meetings and regularly scheduled sessions with internal and external counterparts to remain informed about business conditions and updated processes.
• Coordinate and communicate logistics with internal and external teams regarding shipment delays, delivery discrepancies, or missing products.
• Document calls and emails in Salesforce for future reference and metrics collection to enhance current processes.
• Perform other related or similar duties as assigned.

Skills

Communication skills

Organizational skills

CRM systems

Order processing

Problem-solving

Teamwork

Education

Associate degree

Tools

Salesforce

Order processing software

Job description

Doosan Bobcat is seeking a Dealer Support Coordinator to deliver comprehensive support to Bobcat dealers, manage inquiries, and coordinate with internal teams for timely issue resolution.

The role emphasizes strong communication, organization, and CRM proficiency, with responsibilities spanning order processing, information sharing, and building trusted dealer relationships to sustain high customer satisfaction.