Strategic Dealer Success & Enablement Lead

Capital One; McLean (VA); On-site; USD 121,000 - 138,000; Full time

Job summary

Capital One is seeking a Dealer Success Manager to act as a Strategic Consultant and customer-centric partner for auto dealers, aligning tightly with the POD team to drive Navigator Platform adoption and successful ROI conversations. You will lead enablement, provide product/process expertise, and perform in-market dealership visits while shaping strategy and training initiatives.

The role requires strong analytical skills, impeccable communication across levels, and the ability to operate in an

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.

Responsibilities

• Strategic POD Partnership: Collaborate with the Area Sales Manager and POD team to develop market strategies and achieve unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive success by supporting POD’s sales efforts for Navigator Platform and owning customer adoption and retention lifecycle, including process improvements and training.
• Travel: This position will be traveling up to 50%.

Skills

Process Management

Relationship management

Education

High School diploma / GED

Bachelor's degree

Job description

Capital One is seeking a Dealer Success Manager to act as a Strategic Consultant and customer-centric partner for auto dealers, aligning tightly with the POD team to drive Navigator Platform adoption and successful ROI conversations. You will lead enablement, provide product/process expertise, and perform in-market dealership visits while shaping strategy and training initiatives.

The role requires strong analytical skills, impeccable communication across levels, and the ability to operate in an