Dealer Parts Support Analyst

American Honda Motor Co., Inc.; Troy (OH); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

PTO (paid time off)

401(k) plan

Relocation assistance

Training and development programs

Job summary

American Honda Motor Co., Inc. is seeking a Dealer Analyst to support dealership parts managers via phone and email. The role involves researching and resolving parts-related inquiries across Honda, Acura, Power Equipment, and Marine dealership networks, while ensuring PSG policy compliance.

Responsibilities include processing claims, maintaining order status, and assisting DPSM field operations. Travel and overtime may be required as workloads dictate.

Qualifications

• Minimum education: high school diploma or equivalent.
• Associates degree preferred.
• 3–5 years related experience in a similar role.
• Proficiency with customer service tools.
• Moderate problem-solving skills and strong communication.

Responsibilities

• Handle dealer parts inquiries via phone and email with timely resolutions.
• Process claims accurately and provide feedback on credit issues.
• Support DPSM field operations and ensure PSG policy compliance.
• Coordinate dealer communications on parts quality and recalls.
• Maintain coverage for inbound calls and documentation of interactions.

Skills

Customer service

Problem solving

Communication

Documentation

Caseload management

Education

High school diploma or equivalent

Associates degree preferred

Tools

Customer service tools

Job description

American Honda Motor Co., Inc. is seeking a Dealer Analyst to support dealership parts managers via phone and email. The role involves researching and resolving parts-related inquiries across Honda, Acura, Power Equipment, and Marine dealership networks, while ensuring PSG policy compliance.

Responsibilities include processing claims, maintaining order status, and assisting DPSM field operations. Travel and overtime may be required as workloads dictate.