Senior Dealer Tech: Remote Diagnostics & Expert Repair

American Honda Motor Company, Inc.; Torrance (CA); On-site; USD 75,000 - 112,000; Full time

Benefits offered by this job

Relocation assistance (if eligible)

401K Plan with company match + extra

Paid time off (vacation/holidays/shut-

Industry-leading benefit plans

Disability insurance

Job summary

American Honda Motor Co., Inc. in Torrance, CA is seeking a Dealer Service Senior Specialist to resolve the most complex Honda and Acura vehicle concerns, protecting customer loyalty and ownership experience.

You will lead advanced remote diagnostics, validate service information, and communicate precise repair directions to technicians, while reducing downtime and warranty costs. This role is 100% onsite at the Torrance campus.

Qualifications

• High School Diploma.
• Two years Automotive Trade School or AA in Automotive Technology equivalent.
• Ten years automobile service shop experience; Honda/Acura dealership preferred.
• Three years in a lead Technician position; Shop Foreman/Team Leader preferred.
• Deep knowledge of complex vehicle systems (Honda/Acura).
• Driving record background check and authorization to operate company vehicles.
• Ability to operate Engineering Test vehicles.
• Expert-level diagnostic reasoning across mechanical/electrical/electronic systems.
• Advanced remote troubleshooting without direct vehicle access.
• Able to interpret diagnostic data and repair history as evidence.
• Proficiency with Microsoft Office, Adobe, diagnostic platforms and vehicle tech.
• Typing speed of 30 wpm.

Responsibilities

• Lead advanced remote diagnosis of complex Honda/Acura vehicle concerns to reduce downtime and warranty expense.
• Validate service information in real world applications; design adaptive troubleshooting strategies; test hypotheses.
• Prevent ineffective parts replacement and improve first-visit fix rates.
• Interpret complex vehicle electrical drawings and data packets to develop ad hoc troubleshooting for market concerns.
• Serve as a Technical Expert for dealers, Field Tech Specialists, Engineering, Publications, and other groups.
• Maintain deep subject-matter expertise in assigned vehicle systems and diagnostic methods.
• Provide escalation support and deploy to dealerships or facilities when on-site intervention is required.
• Lead or support projects to improve diagnostic efficiency, repair quality, and cost reduction.
• Create reference materials from deconstructed vehicle systems to improve dealer repair effectiveness.
• Moderate Tech Line Forum content for accuracy and compliance.
• Maintain TREAD compliance with proper case classification in Tech Line system.
• Manage contact volume and priorities while preserving depth of analysis.

Skills

Advanced diagnostic reasoning

Lead / mentoring

Communication

Remote diagnostics

Documentation

Education

High School Diploma

Automotive Trade School or AA in Automotive Technology

Tools

Honda Diagnostic System

Global Diagnostic System (GDS-2)

Digital Multimeter

HV Insulation Tester

Job description

American Honda Motor Co., Inc. in Torrance, CA is seeking a Dealer Service Senior Specialist to resolve the most complex Honda and Acura vehicle concerns, protecting customer loyalty and ownership experience.

You will lead advanced remote diagnostics, validate service information, and communicate precise repair directions to technicians, while reducing downtime and warranty costs. This role is 100% onsite at the Torrance campus.