Parts Advisor: Customer Care & Inventory Specialist

K C Nielsen Ltd (John Deere Dealer); Kanawha (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

K C Nielsen Ltd (John Deere Dealer) is seeking a Parts/Customer Service Associate to support the parts department in delivering excellent service to customers, locating parts, and assisting service staff. The role involves handling in-store orders, inventory control, and maintaining a professional showroom image.

Candidates should have a high school diploma or equivalent, at least 1 year in parts operations, and strong interpersonal and selling skills. Ability to lift up to 75 lbs.

Qualifications

• High School diploma or equivalent experience.
• 1 year of experience in Parts Department operations preferred.
• Experience connecting with customers, maintain professional image, establish rapport.
• Demonstrated basic understanding of the selling processes.
• Demonstrated ability to manage multiple projects simultaneously with a degree of independence.
• Experience using Microsoft Office and internet applications.

Responsibilities

• Provide excellent customer service to service department, counter and phone customers.
• Provide recommendations for sales of additional related or needed parts or accessories.
• Process in-store orders timely and accurately; communicate pickup/delivery status to customers.
• Locate and obtain merchandise for customers, whether in-stock, out-of-stock, or non-stocked.
• Support Service Technicians with parts and supplies.
• Maintain inventory integrity; verify receipting-in of shipments and assist with placing part orders; assist in cycle counts; report discrepancies.

Skills

Customer service

Sales knowledge

Inventory management

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

K C Nielsen Ltd (John Deere Dealer) is seeking a Parts/Customer Service Associate to support the parts department in delivering excellent service to customers, locating parts, and assisting service staff. The role involves handling in-store orders, inventory control, and maintaining a professional showroom image.

Candidates should have a high school diploma or equivalent, at least 1 year in parts operations, and strong interpersonal and selling skills. Ability to lift up to 75 lbs.