Dealer Operations Specialist III

ADT; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Short-term and long-term disability

Life insurance

Wellbeing benefits

Paid time off

6 paid holidays

Job summary

ADT is seeking a Tier 3 Dealer Operations coordinator to be the expert for our dealer network, handling daily operational tasks, phone/email communications, and occasional in-person interactions. You will help with the funding process, address validation, and act as a liaison across ADT departments.

You will manage inquiries about the Authorized Dealer Program, resolve declined contracts, and supervise SLA compliance while maintaining up-to-date knowledge of dealer activities.

Qualifications

• Minimum high school diploma or related field.
• Minimum 2 years in a customer service role or general business experience.
• Proficiency with Microsoft Office products (Excel, Word, Outlook).
• Advanced phone skills – communicate effectively on calls and build rapport.
• Advanced knowledge of Microsoft Windows; 35 wpm typing.
• Attention to detail and strong verbal/interpersonal skills.
• Ability to work with minimal supervision and in a team.
• Creative problem-solver with critical thinking to resolve issues.
• Ability to handle multiple tasks.

Responsibilities

• Answer incoming emails/phone calls on all information regarding the Authorized Dealer Program.
• Research and resolutions of all contracts initially declined for purchase.
• Serve as subject matter expert in ADT Authorized Dealer Program policies and procedures.
• Review weekly reports and provide feedback and solutions to dealers.
• Support cross-training with peers for vacation and PTO coverage.
• Assist with special projects as necessary.
• Accountability as primary resource for assigned dealers.
• Maintain up-to-date knowledge of dealer activities and issues.
• Process incoming cleanup, email, mail, faxes, and other documents.
• Research and provide recommendations for resolution of presidential and escalated complaints.
• Monitor activity for fraudulent or deceptive practices; report concerns.
• Pre-audit all bulk and special funding to support acquisitions.
• Adhere to SLAs for responsiveness to internal and external customers.
• Meet quality assurance standards for best-in-class support.
• Capabilities of Tier 1 and Tier 2.
• Additional duties as assigned.

Skills

Phone skills

Attention to detail

Verbal communication

Interpersonal skills

Creative problem solving

Customer orientation

Teamwork

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office

Windows

Job description

ADT is seeking a Tier 3 Dealer Operations coordinator to be the expert for our dealer network, handling daily operational tasks, phone/email communications, and occasional in-person interactions. You will help with the funding process, address validation, and act as a liaison across ADT departments.

You will manage inquiries about the Authorized Dealer Program, resolve declined contracts, and supervise SLA compliance while maintaining up-to-date knowledge of dealer activities.