Dealer Success & Growth Manager

Advanced Charging Technologies, Inc.; Fountain Valley (CA); Sur place; USD 110 000 - 166 000; Plein temps

Résumé du poste

Advanced Charging Technologies, Inc. is seeking a Dealer Success Manager to develop, support, and grow its dealer and distribution network for ACT products.

You will serve as the primary relationship manager, ensuring strong operational performance, customer satisfaction, and alignment with company objectives. You will work cross-functionally with sales, service, warranty, training, logistics, and engineering to deliver an exceptional dealer experience and improve network performance.

Qualifications

• Bachelor's degree in Business, Engineering, Automotive Technology, or related field preferred.
• 5+ years of experience in dealer development, channel management, customer success, service operations, or related field.
• Experience within charging, automotive, industrial equipment, material handling, or power systems industries preferred.
• Strong understanding of dealership operations and service management.
• Ability to travel up to 50%.

Responsabilités

• Serve as the primary point of contact for assigned dealers and channel partners.
• Build long-term strategic relationships with dealer ownership, management, sales, and service teams.
• Conduct regular business reviews to evaluate dealer performance, opportunities, and improvement plans.
• Support dealer onboarding and ensure successful launch of new dealer locations.
• Maintain strong communication regarding company initiatives, product updates, campaigns, and operational changes.
• Identify underperforming dealers and implement corrective action plans.
• Assist dealers in forecasting equipment, parts, and service demand.
• Support dealers with commissioning processes, field troubleshooting, and escalation management.
• Work closely with technical support and engineering teams to resolve recurring field issues.
• Assist dealers in resolving customer escalations in a professional and timely manner.
• Promote best practices for service operations, warranty processing, and communication standards.
• Ensure dealer compliance with company service level agreements (SLAs).
• Review warranty trends and identify opportunities for product or process improvement.
• Ensure dealers follow safety, regulatory, and quality standards.
• Provide field feedback to improve products, documentation, training, and dealer tools.
• Support product launches and field readiness initiatives.

Connaissances

Dealer development

Channel management

Customer success

Service operations

CRM proficiency

Travel up to 50%

Formation

Bachelor's degree in Business, Engineering, Automotive Technology, or related field

Outils

CRM systems

Microsoft Office

Dealer management tools

Description du poste

Advanced Charging Technologies, Inc. is seeking a Dealer Success Manager to develop, support, and grow its dealer and distribution network for ACT products.

You will serve as the primary relationship manager, ensuring strong operational performance, customer satisfaction, and alignment with company objectives. You will work cross-functionally with sales, service, warranty, training, logistics, and engineering to deliver an exceptional dealer experience and improve network performance.