Dealer Growth Manager - Activate & Expand US Network

Chrono24; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Miami-based team

Performance-based compensation

Global exposure

Job summary

Chrono24, the world’s leading online marketplace for luxury watches, is expanding its US team in Miami and seeks a Dealer Success Manager. You will own the dealer journey from registration to activation and long-term growth, developing plans, onboarding new dealers, and driving conversion and retention.

You will independently manage a portfolio, identify opportunities, and partner with cross-functional teams to ensure smooth handoffs and dealer success in a high-growth market.

Qualifications

• Self-starter with a proactive, ownership-driven approach.
• 4+ years in account management, customer success, or B2B sales, ideally in marketplace/e-commerce.
• Proven track record of proactively developing accounts and growing a book of business.
• Ability to own and improve KPIs like conversion, activation speed, or retention.
• Strong commercial mindset and relationship-building skills.
• Highly organized and able to manage multiple accounts and priorities.

Responsibilities

• Own the dealer journey from registration through activation and long-term growth.
• Develop and execute your own account-development plans.
• Lead onboarding, ensure documents and KYC steps are completed.
• Reduce time-to-activation and improve tester-to-member conversion.
• Serve as main contact for testers and guide them to active membership.
• Identify high-potential accounts and design tier-upgrade plans.
• Educate dealers on platform features and best practices.
• Monitor activity and act to protect conversion and retention.
• Collaborate with Acquisition, KYC, Product, and Operations for smooth handoffs.

Skills

Account management

Customer success

B2B sales

KPI ownership

CRM proficiency

Excellent communication

Miami relocation

Tools

CRM system

Dashboard tools

Job description

Chrono24, the world’s leading online marketplace for luxury watches, is expanding its US team in Miami and seeks a Dealer Success Manager. You will own the dealer journey from registration to activation and long-term growth, developing plans, onboarding new dealers, and driving conversion and retention.

You will independently manage a portfolio, identify opportunities, and partner with cross-functional teams to ensure smooth handoffs and dealer success in a high-growth market.