Dealer Fixed Ops & F&I Growth Specialist

4001 Motors Insurance Corp.; Pennsylvania; Hybrid; USD 85,000 - 150,000; Full time

Benefits offered by this job

Annual incentive plan

401K with company contributions

Health insurance

Paid time off

Job summary

Ally Financial is seeking a consultative expert in dealer fixed operations to support growth and retention of F&I products and claims services in the Pittsburgh area. You will develop and execute strategies to mitigate claims leakage while meeting territory performance goals and provide operational support to dealer accounts.

The role involves collaborating with matrix partners, serving as a technical SME on profitability and financial structure, and training new team members.

Qualifications

• HS diploma or equivalent required.
• Strong communication, collaboration, interpersonal and organizational skills.
• Analytical skills to assess data and identify trends.
• Proficient knowledge of Microsoft Office programs including Power BI.

Responsibilities

• Establish the “Hawthorne Effect” through regular onsite presence at assigned dealers.
• Develop and maintain relationships with dealer personnel including principals and decision-makers.
• Analyze assigned accounts to identify opportunities for loss control.
• Create and implement customized action plans for each assigned dealer.
• Establish a dealer-facing contact cadence based on loss performance.
• Handle individual claims as needed or reconcile claim issues including adjudication of complex claims.
• Perform mechanical inspections at assigned accounts as needed.
• Deliver dealer-facing training to support products, processes and action plans.
• Ensure accurate and timely documentation of all activities in Salesforce.
• Communicate with matrix partners to support dealer retention and acquisitions.

Skills

Relationship building

Problem solving

Independent work

Communication

Analytical thinking

Education

HS diploma or equivalent

Bachelor’s degree preferred

Tools

Power BI

Job description

Ally Financial is seeking a consultative expert in dealer fixed operations to support growth and retention of F&I products and claims services in the Pittsburgh area. You will develop and execute strategies to mitigate claims leakage while meeting territory performance goals and provide operational support to dealer accounts.

The role involves collaborating with matrix partners, serving as a technical SME on profitability and financial structure, and training new team members.