Fixed Operations Specialist - Pittsburgh

Ally-Financial; Pennsylvania; Hybrid; USD 85.000 - 150.000; Vollzeit

Benefits dieser Stelle

Time off and holidays

401K with match

Health insurance

Employee stock purchase plan

Zusammenfassung

Ally Financial is seeking a consultative expert in dealer fixed operations to support growth and retention of F&I products and claims services. You will develop loss-control strategies, build trusted dealer relationships, and provide guidance on financial structure and profitability.

The role requires onsite/hybrid work in the Pittsburgh area and a focus on measurable dealer performance. Responsibilities include analyzing accounts, creating action plans, handling claims, and delivering trainings

Qualifikationen

• HS diploma or GED required; bachelor's degree preferred.
• 3+ years of experience in automotive sector or related field.
• Strong communication, problem-solving and analytical abilities.

Aufgaben

• Analyze dealer accounts to identify loss-control opportunities.
• Develop and execute dealer action plans to improve performance.
• Handle claims and assist with adjudication of complex cases.
• Deliver dealer-facing training on products, processes and action plans.
• Document activities in SalesForce and coordinate with matrix partners.

Kenntnisse

Relationship building

Communication skills

Analytical skills

Independent work

Ausbildung

HS diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Power BI

Jobbeschreibung

Ally and Your CareerAlly Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?Work Schedule : Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.The OpportunityThe successful candidate must reside in the Pittsburgh, PA area and serve as a consultative expert within dealer fixed operations, supporting the growth and retention of Ally's F&I products and claims services. This role is responsible for developing and executing strategies to mitigate claims leakage while achieving territory performance objectives. The position supports the continued growth of the F&I business by delivering exceptional service, operational support, and consultative guidance to assigned dealer accounts. Additionally, the individual will collaborate with matrix partners as a technical subject matter expert, providing insights and recommendations related to financial structure, profitability, and business performance. The role also requires establishing accountability and leveraging behavioral performance management techniques, including the Hawthorne Effect, to influence dealer behaviors and trends that impact loss performance.The Work ItselfEstablish the “Hawthorne Effect” through regular and consistent onsite presence at assigned dealersDevelop and maintain relationships with dealer personnel including principles and key decision-makersAnalyze assigned accounts to identify opportunities for loss controlCreate and implement customized action plans for each assigned dealer to address identified opportunitiesEstablish a dealer-facing contact cadence appropriate for assigned dealer based on loss performanceHandle individual claims as needed or reconcile claim issues including adjudication of complex claimsPerform mechanical inspections at assigned accounts based on business needPerform consultative reviews to assess sales versus submission, repair orders and used car trends, communicate results, impact and recommendations to internal and external stakeholdersDeliver dealer-facing training to support products, processes and action plansEnsure accurate and timely documentation of all activities in SalesForceCommunicate and collaborate regularly with matrix partners to support dealer retention and acquisitionsServe as a subject matter expert and assist with training and onboarding new team membersParticipate in additional training, educational activities, and regulatory compliance awarenessEngage in and lead special projectsThe Qualifications We’re Looking ForHS diploma or equivalent required. Bachelor’s degree preferred4+ years of Automotive industry experience preferred; prior dealer experience preferredAutomotive technical expertise preferredAbility to develop relationships with dealer principals and decision makersProblem solving capabilitiesMust be able to work independently with minimal supervisionMust possess excellent communication, collaboration, interpersonal and organizational skillsAnalytical skills to assess data and identify trendsProficient knowledge of Microsoft Office programs including Power BIStrong customer service skills and professional presenceMinimum Qualifications3+ years of experienceHigh school Diploma or GED equivalentHow We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdfWho We Are :Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on \"Doing it Right\" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com .Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.Base Pay Range$85,000.00 - $150,000.00An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.Incentive Compensation:This position is eligible to participate in our annual incentive plan.