Dealer Experience & CX Strategy Lead

KIA Motors Group; Irvine, Northern (CA, KY); Hybrid; USD 109,000 - 147,000; Full time

Benefits offered by this job

Premium medical, dental and vision

401(k) match up to 6%

Paid time off

Company lease/purchase programs

Holiday shutdown

Paid volunteer hours

Campus amenities in Irvine

Job summary

Kia Motors Group in Irvine, CA, leads dealer experience programs with responsibility for the design, development, implementation, communication, and ongoing management of a structured dealer evaluation program for KDEP within the KUS market, measuring and rewarding dealer performance.

The role requires cross-functional input from local teams, strategic direction from Kia North America and Kia HQ, and deep automotive industry expertise to drive customer experience improvements aligned with sales

Qualifications

• Extensive experience in automotive dealer networks and customer experience.
• Proven ability to design and implement dealer evaluation programs with KPI targets.
• Strong communication, collaboration, and project management skills.

Responsibilities

• Lead CX dealer experience measurement for sales and service.
• Develop and deploy dealer evaluation programs and KPIs.
• Manage reporting tools, audits, budgets, and awards.
• Drive in-dealer CX strategies and training in partnership with HQ.
• Analyze industry trends and deliver insights for continuous improvement.

Skills

Communication skills

Project management

Analytical skills

Strategic thinking

Leadership

Collaboration

Customer experience focus

KPI development

Vendor management

Data-driven decision making

Tools

PowerBI

Office 365

Microsoft Excel

Job description

Kia Motors Group in Irvine, CA, leads dealer experience programs with responsibility for the design, development, implementation, communication, and ongoing management of a structured dealer evaluation program for KDEP within the KUS market, measuring and rewarding dealer performance.

The role requires cross-functional input from local teams, strategic direction from Kia North America and Kia HQ, and deep automotive industry expertise to drive customer experience improvements aligned with sales