Dealer Apps Support Specialist: Resolve & Optimize

CTC; East Moline (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

CTC is seeking a Dealer Support Specialist to provide application support for dealer-facing systems and software. The role emphasizes diagnosing and resolving issues while ensuring excellent customer service and clear communication with dealers and internal teams.

The ideal candidate has hands-on experience with software applications, understands business processes, and can translate requirements into technical solutions.

Qualifications

• Bachelor's degree in IT, CS, IS, or equivalent experience.
• 1+ year of experience in Application Support, Service Desk, or Customer Support environments.
• Experience supporting software applications or business systems, including issue analysis and resolution.
• Strong troubleshooting and problem-solving skills.
• Ability to follow established support procedures and escalate issues appropriately.
• Excellent verbal and written communication skills.
• Demonstrated ability to learn new technologies and business processes.

Responsibilities

• Provide application support for dealer-facing business systems and software applications.
• Analyze, diagnose, troubleshoot, and resolve application issues within established support processes.
• Monitor and support business applications to ensure optimal system performance and availability.
• Work with internal teams to escalate and resolve complex technical issues.
• Participate in system testing, implementation, integration, and deployment activities.
• Maintain documentation of issues, resolutions, and support processes.
• Support continuous improvement initiatives for business processes and technology solutions.
• Communicate technical and functional information clearly to dealers, end users, and stakeholders.
• Assist in analyzing business requirements and translating them into technical solutions.
• Follow project plans, support schedules, and service-level expectations.

Skills

Application support

Customer service

Troubleshooting

Communication

Learning agility

Education

Bachelor's degree in Information Technology / Computer Science / Information Systems or equivalent

Tools

SQL

Dynamics 365

Power Platform

Job description

CTC is seeking a Dealer Support Specialist to provide application support for dealer-facing systems and software. The role emphasizes diagnosing and resolving issues while ensuring excellent customer service and clear communication with dealers and internal teams.

The ideal candidate has hands-on experience with software applications, understands business processes, and can translate requirements into technical solutions.