Application Support Analyst

CTC; East Moline (IL); Hybrid; USD 48,000 - 64,000; Part time

Job summary

CTC seeks a Dealer Support Specialist to provide application support and help implement IT solutions for dealership operations. The role emphasizes teamwork, learning, and supporting business processes with low complexity.

The position is contract-based with a hybrid work schedule, featuring four days onsite per week, and requires experience in software applications support and GAAP-related knowledge.

Qualifications

• This role is a Dealer Support Specialist / Dealer Business Specialist primarily responsible for Application Support.
• The hiring manager seeks candidates with proven Application Support experience, not solely infrastructure or desktop support.
• Degree in information technology or equivalent experience is required.

Responsibilities

• Learns how to identify, analyze and apply IT and business practices to support strategic plans.
• Participates in designing, developing, testing, and integrating low-complexity technology.
• Supports and improves IT and business processes to align with plans.
• Performs activities according to project plans and schedules.
• Contacts are mainly within department operations with limited external interaction.

Skills

Application Support

Customer Service

Communication

Problem Solving

Education

Information Technology degree

Tools

Office Suite (MS)

Power Platform

Dynamics 365

SQL

Job description

Employment Type: Contract

Hybrid work schedule with 4 days onsite per week.

Major Purpose

Provides information technology to partners in the planning, delivery, and/or support of business processes and business practices for strategic business units. Work is of low complexity and low risk. Has contact with responsibility focused around department and functional operations with limited interaction with business contacts. Participates as a team member in various roles. Receives supervision or direction concerning work/schedule. Impact of decision making is low risk. Participates in sharing knowledge and applies information analysis to assist in the effective implementation of limited business processes.

Major Duties

• Learns how to identify, analyze and apply information technology and business practices to support strategic business process/plans.


• Participates as required to design, develop, test and integrate technology of low complexity.


• Participates in the implementation of information technology and business processes of low complexity.


• Supports, evaluates, and continuously improves information technology and business processes to maintain alignment with business plans of low complexity/risk.


• Performs activities according to project plans and schedules.


• Has contact primarily focused around department and functional operations, and limited interaction with business contacts.

Specific Position Requirements

This is a Dealer Support Specialist / Dealer Business Specialist position primarily responsible for Application Support.

Candidates with only infrastructure, networking, or desktop support experience are not a fit for this role. The hiring manager is specifically seeking candidates with proven Application Support experience.

Required Experience

• 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes.


• 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience.


• Ability to clearly communicate technical and functional information to dealers, business users, and team members.


• Proven ability to follow established support processes while escalating issues appropriately when needed.


• Demonstrated learning mindset with the ability to build functional and technical knowledge over time.


• Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements.

Skills, Abilities, and Knowledge

• Understanding of database administration, database design, and performance tuning.


• Understanding of applications development environment, database, data management, and infrastructure capabilities and constraints.


• Understanding of relevant infrastructure components and operating systems and the ability to troubleshoot in those environments.


• Ability to analyze, translate, and define business requirements into technical solutions.


• Knowledge of computer security policies and a general overall knowledge of computer security concepts.

Other Relevant Experience

• Exposure to dealership operations or dealer-facing business applications.


• Familiarity with IT Service Management concepts such as ITIL or Lean Service Management (LSM).


• Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365.


• Basic understanding of security fundamentals, including identity management and Multi-Factor Authentication (MFA).


• Working knowledge of SQL for data analysis or troubleshooting.


• Awareness of API concepts and system integrations.

Education

• Degree in an Information Technology discipline or equivalent experience.


• University Degree (4 years or equivalent).