Deal Registration Specialist

Connection; Merrimack (NH); On-site; USD 45,000 - 65,000; Full time

Job summary

Connection is seeking a Deal Registration Specialist to manage vendor deal registrations and coordinate with Sales, technical and vendor resources. You will train Account Managers on deal registration processes, escalate issues, and contribute to program communications.

The role requires strong customer service, solid office software skills, and the ability to collaborate across teams in a fast-paced environment.

Qualifications

• Basic computer knowledge and data entry skills.
• Proficient in Microsoft Office; able to create documents or simple spreadsheets.
• Familiar with CRM and ERP systems.
• Customer service principles and ability to assess needs and satisfaction.
• Effective written and verbal communication with external contacts.
• Strong interpersonal and relationship-building skills.
• Attention to detail and thorough task completion.
• Willingness to take initiative and handle additional responsibilities.

Responsibilities

• Manage the vendor deal registration lifecycle with Sales and vendors.
• Coordinate pre- and post-registration activities with Sales and technical resources.
• Follow up and escalate deal registration issues with vendor partners.
• Provide deal registration training to Account Managers.
• Participate in vendor training and communicate program changes.
• Perform other duties or special projects as assigned.

Skills

Basic computer skills

Customer service

Communication

Interpersonal relationships

Attention to detail

Initiative

Teamwork

Tools

Microsoft Office

CRM systems

ERP systems

Job description

Introduction

Are you the type of person who plans 5 steps ahead—who can juggle multiple tasks and solve problems before others even see them? Find a career where your skills are in demand.

Overview

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well‑being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Working under direct supervision of the Manager, the Deal Registration Specialist consults on and registers customer sales opportunities with our vendor partners. The Specialist proactively follows up and escalates problems, as needed, and communicates about the deal registration process and status with our vendor partners and sales personnel. Maintains deal registration knowledge thru vendor trainings and shares that knowledge by training Account Managers.

Responsibilities

• Manages the registration lifecycle of vendor deals for Sales, for example to lock in pricing, either through vendor’s web portal or as otherwise facilitated by the vendor. Lifecycle includes initial registration as well as any follow‑up processes required for deal closure.
• Pre‑and Post‑registration, consults with Sales, technical resources and vendor resources on deal opportunities utilizing knowledge and relationships to coordinate, influence and to register the deal.
• Follows up or escalates deal registration issues with the vendor partner and/or sales management, as necessary.
  • Proactively communicates deal registration expectations and deal statuses with sales personnel.
• Provides Deal Registration specific training to new Account Managers and refresher training to established Account Managers.
• Participates in deal registration vendor training as needed.
  • Helps communicate program changes to sales personnel.
• Performs all other duties or special projects as assigned.

Requirements

• Basic computer knowledge with ability to operate keyboard for data entry.
• Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.
• Working knowledge of Sales systems; including CRM and ERP systems.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, vendors, and other external sources. This information can be exchanged in person, in writing, or by telephone or e‑mail.
• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co‑workers, and subordinates by telephone, in written form, e‑mail, or in person.
• Cooperation with others, displaying a pleasant, good‑natured, and cooperative demeanor.
• Attention to detail with the ability to focus on specific facts or elements in order to complete work tasks thoroughly.
• Initiative to take on additional responsibilities and challenges.