Deal Desk Manager

ClearGov; United States; Remote; USD 115,000 - 140,000; Full time

Benefits offered by this job

Remote & flexible work

Meaningful work that impacts US & CA

Collaborative, high-performing team

Competitive compensation & benefits

Paid time off & holidays

Job summary

ClearGov is hiring a Deal Desk Manager to serve as the operational backbone of its go-to-market organization. You will own the end-to-end Deal Desk across new business, expansions, and renewals, partnering with Sales, Customer Success, and Partnerships to ensure pricing discipline and mitigate contract risk.

The role requires 5+ years of Deal Desk or order management experience in a SaaS company, CPQ familiarity, and strong Excel skills.

Qualifications

• 5+ years managing Deal Desk or order management at a SaaS company.
• Familiarity with CPQ or comparable quoting tools.
• Experience supporting multiple Sales or CS teams — and managing their competing priorities.
• Working knowledge of SaaS metrics and contract terms: ARR, services, NRR, GRR, pipeline stages, multi-year deals, co-terming, uplifts, renewals.
• Advanced Excel or Google Sheets skills (lookups, pivots, reconciliation).
• Precise with numbers, data, and contract language; comfortable saying no and offering an alternative.
• Builds processes others can follow: clear documentation, training, and a request queue with SLAs.

Responsibilities

• Build and review quotes for Sales (net-new), CS (renewals, expansions, uplifts) and Partnerships across ClearGov
• Advise reps and CSMs on packaging, multi-year structures, ramp schedules, and bundling to maximize ARR within pricing guardrails
• Review discount requests against approval thresholds; approve within your authority and escalated the rest with a recommendation
• Maintain the price book, product catalog, and quote templates with Finance and Product
• Track deal desk turnaround times and hold to published SLAs
• Prepare order forms, renewals, amendments, and co-terms from standard templates
• Triage redlines and non-standard terms (payment terms, auto-renewal, termination for convenience, price caps, SLAs); route to Legal and Finance as needed
• Navigate public-sector procurement: RFP pricing, cooperative purchasing contracts, purchase orders, fiscal-year budget cycles, and board-approval timelines
• Manage e-signature workflow and confirm executed contracts match the booked opportunity
• Audit Closed Won bookings (ARR, term, products, start dates) before hand-off to Finance and CS onboarding
• Own the contract repository and keep renewal dates, terms, and uplift clauses accurate in Salesforce
• Partner with Finance on invoicing hand-off, revenue recognition inputs, and month-end close

Skills

Deal Desk management

CPQ tools

Multi-team support

SaaS metrics

Advanced Excel

Contract language

Process improvement

Tools

Salesforce

CPQ

Job description

ClearGov is building the modern financial operating layer for the public sector.

We help US local governments and school districts plan, budget, report, and communicate their finances with clarity and confidence. From long‑term planning to financial reporting, compliance, and transparency, our platform connects the work finance teams are already doing and makes it easier to deliver for their communities. Today, more than 2,000 public sector organizations use ClearGov, and we continue to expand our platform and reach as we grow.

Our Core Values

• Be Clear & Credible
  • We are authentic in our interactions, communicating with clarity, speaking with honesty, and following through with consistency. We turn transparency into our greatest competitive advantage.
• Be Human
  • We are human partners to our colleagues and customers and lead with consideration and kindness - making space for others to do the same. We turn empathy into a shared strength.
• Be Better Together
  • We are committed to building an inclusive community where everyone thrives. We share successes, support each other through challenges, and show up for our teammates the way we show up for our customers. We turn togetherness into our greatest advantage and collaboration into our greatest multiplier.
• We are responsible to our colleagues and customers. We bring our full selves to every conversation, every project, every decision, and every relationship. We act with intention, deliver on our commitments, and lead with integrity - even when no one is watching. We turn honour into the foundation that powers everything we do.
• Be Connected
  • We are culture builders where people are seen, welcomed, and celebrated. We show up in every interaction - the laughs, the wins, the hard days. We turn connection into opportunities for people to feel they belong.

What Makes You a Great Fit

• You take ownership and follow through
• You communicate clearly and effectively
• You're comfortable solving problems and figuring things out
• You learn quickly and adapt as things change
• You care about the team, not just your own work
• You bring a sense of humor and perspective to what you do

About the Role

We're looking for a Deal Desk Manager to join our team.

The Deal Desk Manager serves as the operational backbone of ClearGov’s go‑to‑market organization, owning the end‑to‑end Deal Desk function across new business, expansions, and renewals. This role partners closely with Sales, Customer Success, and Partnerships to provide strategic deal guidance, ensure pricing discipline, and mitigate contractual risk.

As the primary point of escalation for deal‑related questions, the Deal Desk Manager resolves pricing and contracting challenges while driving process improvements, operational efficiency, and consistency across the revenue organization.

What You’ll Do (Key Responsibilities)

• Build and review quotes for Sales (net‑new), CS (renewals, expansions, uplifts) and Partnerships across ClearGov
• Advise reps and CS​Ms on packaging, multi‑year structures, ramp schedules, and bundling to maximize ARR within pricing guardrails
• Review discount requests against approval thresholds; approve within your authority and escalated the rest with a recommendation
• Maintain the price book, product catalog, and quote templates with Finance and Product
• Track deal desk turnaround times and hold to published SLAs
• Prepare order forms, renewals, amendments, and co‑terms from standard templates
• Triage redlines and non‑standard terms (payment terms, auto‑renewal, termination for convenience, price caps, SLAs); route to Legal and Finance as needed
• Navigate public‑sector procurement: RFP pricing, cooperative purchasing contracts, purchase orders, fiscal‑year budget cycles, and board‑approval timelines
• Manage e‑signature workflow and confirm executed contracts match the booked opportunity
• Audit Closed Won bookings (ARR, term, products, start dates) before hand‑off to Finance and CS onboarding
• Own the contract repository and keep renewal dates, terms, and uplift clauses accurate in Salesforce
• Partner with Finance on invoicing hand‑off, revenue recognition inputs, and month‑end close

What You Bring (Critical Skills + Experience)

• 5+ years managing Deal Desk or order management at a SaaS company
• Familiarity with CPQ or comparable quoting tools
• Experience supporting multiple Sales or CS teams — and managing their competing priorities
• Working knowledge of SaaS metrics and contract terms: ARR, services, NRR, GRR, pipeline stages, multi‑year deals, co‑terming, uplifts, renewals
• Advanced Excel or Google Sheets skills (lookups, pivots, reconciliation)
• Precise with numbers, data, and contract language; comfortable saying no and offering an alternative
• Builds processes others can follow: clear documentation, training, and a request queue with SLAs

Compensation:

• In the spirit of transparency, we are excited to share the base salary for this position is $115,000 - $140,000 USD or $105,000 - $130,000 CAD, and exclusive of fringe benefits or potential bonuses. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

Why Join ClearGov

• Remote and flexible work environment
• Meaningful work that impacts communities across the United States
• Collaborative, high‑performing team
• Competitive compensation and benefits
• Opportunities to grow as we scale
• FSA, HSA, and/or Dependent Care FSA (US)
• Life + AD&D insurance, plus short‑term and long‑term disability insurance (US)
• Life + disability insurance (Canada)
• 401(k) (US) / RRSP (Canada) with 3.5% match
• 10 company holidays
• 3 wellness days
• Paid vacation time off
• Sick and safe time off
• Paid parental leave
• Paid jury duty + civic service leave
• Employee assistance program
• 2 summer days + annual end‑of‑year "Dimming of the Lights"
• Employee referral bonus program

Equal Opportunity Employer
ClearGov is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, age, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in ClearGov’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.