Deal Desk Manager

ClearGov; Boston (MA); Remote; USD 115,000 - 140,000; Full time

Benefits offered by this job

Remote-friendly environment

Competitive compensation

Comprehensive benefits

Job summary

ClearGov is seeking a Deal Desk Manager to own the end-to-end deal desk across new business, expansions, and renewals. You’ll partner with Sales, CS, and Partnerships to provide pricing discipline, mitigate contract risk, and drive process improvements for the revenue org.

You’ll build quotes, advise on packaging and multi-year structures, and maintain price books and templates with Finance. This role supports multiple teams with a focus on accuracy and governance.

Qualifications

• 5+ years managing Deal Desk or order management at a SaaS company.
• Strong Salesforce skills: admin-level configuration (fields, reports, dashboards).
• Familiarity with CPQ or comparable quoting tools.
• Experience supporting multiple Sales or CS teams and managing priorities.
• Working knowledge of SaaS metrics and contract terms (ARR, NRR, renewals).
• Advanced Excel or Google Sheets skills (lookups, pivots, reconciliation).
• Precise with numbers, data, and contract language; able to say no when needed.

Responsibilities

• Build and review quotes for Sales, CS, and Partnerships across ClearGov.
• Advise reps on packaging, multi-year structures, ramp schedules, and bundling.
• Review discount requests against thresholds; approve or escalate with rationale.
• Maintain price book, product catalog, and quote templates with Finance and Product.
• Track deal desk turnaround times and adhere to SLAs.
• Prepare order forms, renewals, amendments, and co-terms from templates.
• Triage redlines and non-standard terms; route to Legal and Finance as needed.
• Navigate public-sector procurement: RFP pricing, cooperative contracts, POs.
• Manage e-signature workflow and ensure contracts match booked opportunities.
• Audit Closed Won bookings before hand-off to Finance and CS onboarding.
• Own contract repository and renewals data in Salesforce.
• Partner with Finance on invoicing hand-off and month-end close.

Skills

Deal Desk

Salesforce

CPQ

Excel/Sheets

Contract terms

Process documentation

Tools

Salesforce CPQ

Job description

About ClearGov

ClearGov is building the modern financial operating layer for the public sector. We help US local governments and school districts plan, budget, report, and communicate their finances with clarity and confidence. From long-term planning to financial reporting, compliance, and transparency, our platform connects the work finance teams are already doing and makes it easier to deliver for their communities.

Our Core Values

• Be Clear & Credible
  • We are authentic in our interactions, communicating with clarity, speaking with honesty, and following through with consistency. We turn transparency into our greatest competitive advantage.
• Be Human
  • We are human partners to our colleagues and customers and lead with consideration and kindness - making space for others to do the same. We turn empathy into a shared strength.
• Be Better Together
  • We are committed to building an inclusive community where everyone thrives. We share successes, support each other through challenges, and show up for our teammates the way we show up for our customers. We turn togetherness into our greatest advantage and collaboration into our greatest multiplier.
• Be Honourable/Honorable
  • We are responsible to our colleagues and customers. We bring our full selves to every conversation, every project, every decision, and every relationship. We act with intention, deliver on our commitments, and lead with integrity - even when no one is watching. We turn honour into the foundation that powers everything we do.
• Be Connected
  • We are culture builders where people are seen, welcomed, and celebrated. We show up in every interaction - the laughs, the wins, the hard days. We turn connection into opportunities for people to feel they belong.

What Makes You a Great Fit

• You take ownership and follow through
• You communicate clearly and effectively
• You're comfortable solving problems and figuring things out
• You learn quickly and adapt as things change
• You care about the team, not just your own work
• You bring a sense of humor and perspective to what you do

About The Role

We're looking for a Deal Desk Manager to join our team. The Deal Desk Manager serves as the operational backbone of ClearGov’s go-to-market organization, owning the end-to-end Deal Desk function across new business, expansions, and renewals. This role partners closely with Sales, Customer Success, and Partnerships to provide strategic deal guidance, ensure pricing discipline, and mitigate contractual risk. As the primary point of escalation for deal-related questions, the Deal Desk Manager resolves pricing and contracting challenges while driving process improvements, operational efficiency, and consistency across the revenue organization.

What You’ll Do (Key Responsibilities)

• Build and review quotes for Sales (net-new), CS (renewals, expansions, uplifts) and Partnerships across ClearGov
• Advise reps and CSMs on packaging, multi-year structures, ramp schedules, and bundling to maximize ARR within pricing guardrails
• Review discount requests against approval thresholds; approve within your authority and elevate the rest with a recommendation
• Maintain the price book, product catalog, and quote templates with Finance and Product
• Track deal desk turnaround times and hold to published SLAs
• Prepare order forms, renewals, amendments, and co-terms from standard templates
• Triage redlines and non-standard terms (payment terms, auto-renewal, termination for convenience, price caps, SLAs); route to Legal and Finance as needed
• Navigate public-sector procurement: RFP pricing, cooperative purchasing contracts, purchase orders, fiscal-year budget cycles, and board-approval timelines
• Manage e-signature workflow and confirm executed contracts match the booked opportunity
• Audit Closed Won bookings (ARR, term, products, start dates) before hand-off to Finance and CS onboarding
• Own the contract repository and keep renewal dates, terms, and uplift clauses accurate in Salesforce
• Partner with Finance on invoicing hand-off, revenue recognition inputs, and month-end close

What You Bring (Critical Skills + Experience)

• 5+ years managing Deal Desk or order management at a SaaS company
• Strong Salesforce skills: admin-level configuration (fields, reports, dashboards)
• Familiarity with CPQ or comparable quoting tools
• Experience supporting multiple Sales or CS teams — and managing their competing priorities
• Working knowledge of SaaS metrics and contract terms: ARR, services, NRR, GRR, pipeline stages, multi-year deals, co-terming, uplifts, renewals
• Advanced Excel or Google Sheets skills (lookups, pivots, reconciliation)
• Precise with numbers, data, and contract language; comfortable saying no and offering an alternative
• Builds processes others can follow: clear documentation, training, and a request queue with SLAs

Compensation

• In the spirit of transparency, we are excited to share the base salary for this position is $115,000 - $140,000 USD or $105,000 - $130,000 CAD, and exclusive of fringe benefits or potential bonuses. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

Why Join ClearGov

• Remote and flexible work environment
• Meaningful work that impacts communities across the United States
• Collaborative, high-performing team
• Competitive compensation and benefits
• Opportunities to grow as we scale

Benefits

• Medical, dental & vision insurance
• FSA, HSA, and/or Dependent Care FSA (US)
• Life + AD&D insurance, plus short-term and long-term disability insurance (US)
• Life + disability insurance (Canada)
• 401(k) (US) / RRSP (Canada) with 3.5% match
• 10 company holidays
• 3 wellness days
• Paid vacation time off
• Sick and safe time off
• Paid parental leave
• Paid bereavement leave
• Paid jury duty + civic service leave
• Employee assistance program
• 2 summer days + annual end-of-year "Dimming of the Lights"
• Employee referral bonus program

Equal Opportunity Employer

ClearGov is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, age, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.