Deal Desk Coordinator: Data-Driven Sales Support

Newsela Inc.; United States; Remote; USD 39,000 - 67,000; Full time

Job summary

Newsela Inc. is seeking a Deal Support Coordinator to support the sales team by handling transactional deal activities and administrative tasks.

Reporting to the Team Lead, Deal Desk, you will verify deals, process amendments, and ensure approvals are properly documented. The role requires a Bachelor’s degree (or equivalent) and 1+ year experience in data entry, sales support, customer service, or operations, with strong English communication and attention to detail.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1+ year experience in data entry, sales support, customer service, or operations.
• Familiarity with Salesforce, Google Workspace, Microsoft Suite and Adobe tools a plus.
• Strong attention to detail, accuracy, and consistency in work.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong communicator in English at a professional level (written and verbal)
• Proactive, collaborative, and eager to learn sales operations processes.

Responsibilities

• Review and verify incoming deals for accuracy; confirm transactions adhere to revenue recognition policies and operational guidelines to close opportunities efficiently and correctly.
• Ensure approvals for non-standard deals have been properly documented, raised to the right approval levels, and resolved within set timeframes.
• Handle contract amendments (e.g., billing address changes, term extensions, product swaps) by preparing required documentation and routing approvals as needed.
• Maintain data integrity in Salesforce CPQ by identifying and correcting quote or contract discrepancies.
• Enter and update deal data points accurately in Salesforce and related systems that drive org-wide KPIs.
• Monitor our internal Slack deal support hotline channel and route requests appropriately.
• Become a subject matter expert for our customer-facing teams by answering transactional questions and supporting their deals input (e.g., quote status, required approvals).
• Consistently meet defined SLAs and service standards to support timely and accurate bookings and resolutions.
• Provide general administrative support to the Deal Desk team.

Skills

Data entry

Sales support

Customer service

English communication

Attention to detail

Task management

Education

Bachelor's degree

Tools

Salesforce

Google Workspace

Microsoft Office

Adobe tools

Job description

Newsela Inc. is seeking a Deal Support Coordinator to support the sales team by handling transactional deal activities and administrative tasks.

Reporting to the Team Lead, Deal Desk, you will verify deals, process amendments, and ensure approvals are properly documented. The role requires a Bachelor’s degree (or equivalent) and 1+ year experience in data entry, sales support, customer service, or operations, with strong English communication and attention to detail.