DC Residential Team Leader

St. John's Community Services; Washington (District of Columbia); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement plans

Company paid LTD

Connectivity reimbursements

PTO, vacation and sick time

Job summary

St. John’s Community Services in Washington, DC is seeking a Residential Team Leader to guide staff in delivering person-centered services for individuals with disabilities in group homes or supported living arrangements.

The role emphasizes leadership, staff training, and ensuring ISP goals are met with compliant documentation and coordination with program directors.

Qualifications

• Two years of experience working with individuals with disabilities.
• Experience in community-based programs is preferred.
• Ability to represent SJCS professionally to public and partners.
• Strong recordkeeping and documentation skills.
• Knowledge of ISP processes and safety protocols.

Responsibilities

• Lead, coach, and develop a team of Residential Support Specialists to deliver high-quality, person-centered services.
• Hold routine department meetings to ensure communication and alignment with agency goals.
• Model SJCS mission and provide coaching, feedback, and staff training.
• Participate in recruitment, orientation, and performance evaluations.
• Maintain 24-hour on-call availability and provide coverage during emergencies.
• Oversee daily operations of Community Living departments and ISP documentation.

Skills

Leadership

Staff Training

Communication

Documentation

Technology

Education

High school diploma or GED

Job description

Job Details

Job Location: DC Allocated 2016 - Washington, DC 20003

Position Type: Full Time

Education Level: High School

Salary Range: $55,000.00 - $55,000.00

SalaryTravel Percentage: Up to 25%

Job Shift: Any

About St. John’s Community Services

As one of the oldest non-profit organizations founded in the District of Columbia, St. John’s Community Services (SJCS) is committed to supporting and advocating for people of all abilities. SJCS works to cultivate caring communities to ensure that all people have the opportunity to thrive, and no one is left behind. We support individuals living with intellectual and developmental disabilities as well as adults and children experiencing hunger and homelessness in 4 states and the District of Columbia.

At SJCS, we pride ourselves in meeting every person we support where they are, learning who they are, and affirming their individuality, unique strengths, and hopes. It’s why we exist.

Advancing inclusive communities where every person, regardless of circumstances, has the right and opportunity to live their best life is our mission, and our mission is what drives us and is at the heart of our services and programs.

What are we looking for?

We are seeking a Residential Team Leader (RTL) to join our dedicated team. In this vital role, you will help ensure that individuals with disabilities receive the support they need to live safe, meaningful, and fulfilling lives, whether in SJCS-operated group homes or supported living arrangements.

As an RTL, you will foster environments where self-direction, community integration, and independent living skills are encouraged and developed every day. Your leadership will guide staff in delivering person-centered services that empower individuals to achieve their personal goals, maintain their independence, and participate fully in community life.

The ultimate goal: to create safe, supportive, and empowering living situations where each person can thrive.

Team Leadership & Collaboration

• Lead, coach, and develop a strong team of Residential Support Specialists to deliver high- quality, person-centered residential services.
• Hold routine meetings with each assigned department to ensure strong communication and alignment with agency goals.
• Model the mission, vision, and philosophy of SJCS in all interactions, providing direct instruction, coaching, and feedback to staff.
• Participate in recruitment, orientation, and training of new staff; conduct regular performance evaluations and staff observations.
• Maintain 24-hour on-call availability for assigned departments; provide direct coverage during emergencies.

Program Operations & Service Delivery

• Oversee daily operations of assigned Community Living departments, ensuring compliance with agency, licensing, and funding requirements.
• Ensure the full implementation and accurate documentation of each person’s Individual
  Support Plan (ISP).
• Attend all assessment and ISP meetings; ensure staff are trained on and follow Behavior Support Plans.
• Plan and monitor community activities that align with ISP goals, ensuring proper documentation and tracking.
• Coordinate with Program Directors and Program Coordinators to ensure proper management of individual funds and benefit eligibility.

Health, Safety & Quality Assurance

• Maintain residences and vehicles in a safe, secure, and aesthetically pleasing condition.
• Ensure the safety and security of all individuals served; respond promptly to incidents and ensure thorough reporting and follow-up.
• Monitor individuals’ health and behavioral status; arrange and attend medical
  appointments, sharing relevant information with the agency nurse.
• Oversee medication management, including ordering, administration, and error reporting in compliance with protocols.
• Ensure timely access to ancillary services (e.g., therapies, specialized plans) outlined in each ISP.
• Conduct routine quality checks of logs, files, medical records, and reports for compliance and accuracy.

Administration & Compliance

• Complete billing documentation and ensure accuracy for all administrative records.
• Monitor and approve staff timekeeping records for payroll processing.
• Support state recruitment efforts by participating in outreach, hiring, and onboarding processes.
• Attend and actively participate in agency events, workshops, training sessions, and meetings.
• Perform other job-related duties as assigned.

Qualifications

You will catch our eye if you have the following knowledge, skills, and abilities:

Organizational Knowledge & Representation

• Ability to develop a working knowledge of SJCS policies, procedures, and mission.
• Ability to represent St. John’s Community Services professionally to the public and community partners.

Communication & Interpersonal Skills

• Ability to communicate effectively and respectfully with individuals from diverse backgrounds.
• Strong recordkeeping skills, with the ability to prepare and maintain accurate documentation.

Leadership & Training

• Proven ability to supervise, coach, and support staff in achieving performance and service goals.
• Ability to train and instruct individuals with disabilities across a variety of skill areas, promoting independence and personal growth.

Technical Skills

• Proficiency in operating relevant computer systems (hardware and software) and office equipment.

Extra credit will be given if you have the following experience, education, and requirements:

Education: High school diploma or GED required.

Experience: Minimum of two years of experience working with individuals with disabilities; experience in community-based programs preferred.

Background Clearance: Must meet SJCS and applicable funding jurisdiction requirements for criminal background and records checks.

Health Requirements: Valid health certificate in accordance with current funding jurisdiction requirements.

Driver’s License: Valid state-issued driver’s license with a clean driving record.

All SJCS employees must:

• Obtain a valid health certificate to meet SJCS or applicable funding authority requirements.
• Meet SJCS and funding authority requirements for criminal background and records checks.

Physical and environmental conditions include:

• Work generally involves no unusual physical demands beyond normal risks or discomfort; may require standard safety precautions when operating a motor vehicle
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift to 15 pounds occasionally.
• Proficient keyboarding skills.
• Ability to speak on the phone or participate in virtual meetings for extended periods.
• Ability to travel up to 50–65% as required by the position.

The compensation for this position is $52,00 to $55,000. Salary is dependent upon experience, state, and budget.

Other benefits include the following:

• Medical, dental, vision, STD, and other benefits and company contributions
• Retirement plans.
• Company paid LTD.
• Connectivity reimbursements (some employees)
• PTO, Vacation, and sick time off.
• Flexibility
• Family culture
• Helping other people live their best life!

Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essential functions of this job.