Residential Team Lead (RTL)- Jackson, TN

St. John's Community Services; Jackson (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Retirement plans

Company LTD

PTO & vacation

Job summary

St. John's Community Services is seeking a Team Lead-Residential in Jackson, TN to lead a team of residential support specialists.

The role focuses on safeguarding individuals, guiding ISP planning, and ensuring service quality across assigned departments, including emergency coverage and on-call management. The position requires a high school diploma or GED and 2+ years of related experience with supervision in a disability-support setting.

Qualifications

• High school diploma or GED required.
• Two+ years related experience; supervisory experience preferred.

Responsibilities

• Develop and lead a strong, collaborative team of residential support specialists.
• Provide direct coverage in emergencies and manage 24-hour on-call coverage.
• Oversee ISP implementation and documentation for individuals served.
• Ensure safety, health, and well-being of individuals and compliance with policies.
• Coordinate activities and funds in line with ISP goals.
• Complete administrative duties including billing documentation.

Education

High school diploma or GED

Job description

Job Details

• Job Location: Tennessee - Jackson - Jackson, TN 38305
• Position Type: Full Time
• Education Level: High School
• Salary Range: $18.62 Hourly
• Job Shift: Multiple
• Job Category: Nonprofit - Social Services

About St. John’s Community Services

As one of the oldest non-profit organizations founded in the District of Columbia, St. John’s Community Services (SJCS) is committed to supporting and advocating for people of all abilities. SJCS works to cultivate caring communities to ensure that all people have the opportunity to thrive, and no one is left behind. We support individuals living with intellectual and developmental disabilities as well as adults and children experiencing hunger and homelessness in 4 states and the District of Columbia. At SJCS, we pride ourselves in meeting every person we support where they are, learning who they are, and affirming their individuality, unique strengths, and hopes. It’s why we exist. Advancing inclusive communities where every person, regardless of circumstances, has the right and opportunity to live their best life is our mission, and our mission is what drives us and is at the heart of our services and programs.

What are we looking for?

We are looking to add a Team Lead-Residential to our team. As the Team Lead you will support the individual needs and desired outcomes of the people with disabilities served whether in directly operated or supported living arrangements. Services provided should result in safe, normal living situations for individuals where self-direction, integration into the community and the development of independent daily living skills are integral and continuous aspects of everyday life.

Your overall essential responsibilities will be the following:

• Develop and lead a strong, collaborative team of residential support specialists to operate high quality, multi-dimensional residential services in assigned departments. Ensure routine meetings with each assigned department.
• Continuously convey the mission, vision and philosophy of the agency through formal and informal communication with SJCS-TN residential support specialists. Interface directly with support specialist routinely as they perform their duties to provide direct instruction, coaching and modeling behavior exemplifying the agency’s beliefs.
• Provide residential support staffing as indicated in annual budgets. Provide direct coverage in emergencies. Maintain 24-hour on-call management coverage for all assigned departments.
• Lead the residential support specialist team to develop, implement and oversee all activities supporting the operation of assigned Community Living departments.
• Ensure the full implementation and documentation of the ISP of each person served. Attend all assessment and ISP meetings.
• Ensure that all staff are aware of and trained in Behavior Support Plans and that all required data is collected accurately and according to the stipulations of the plan.
• Ensure that all residences and vehicles for which the agency has responsibility are maintained in a safe, secure and esthetically pleasing condition.
• Ensure the safety and security of people always supported, ensure all individuals served are always free from harm. Ensure that all incidents are reported to the required parties in a thorough and timely manner. Conduct follow-up activities as requested; participate in investigations, in accordance with funding and licensing agency requirements and SJCS policies and procedures. Ensure routing of incident reports to appropriate.
• Ensure that all medical care required to maintain optimal health and maximum benefit is implemented in a timely and thorough manner in accordance with the ISPs of individuals served. Recognize and respond to any health or behavioral changes in individuals served and refer to the proper professional when necessary. Schedule medical appointments and attend doctor’s appointments with individuals. Transmit applicable medical documents and information to agency nurse immediately after visits are conducted.
• Ensure medications are properly and proactively ordered, obtained and made available according to physician’s orders. Monitor Medication Administration Records routinely and report all medication errors promptly according to agency protocol.
• Ensure that all ancillary services, including plans, therapies or other services, identified in the individuals ISP are made available to them in a timely and efficient manner.
• Ensure compliance and quality assurance of all records for individuals and the assigned department through routine review and maintenance of logs, files, medical appointment records, and reports.
• Facilitate the planning of community activities by residents and ensure that staff implement the activity schedule and document activities. Monitor activities to ensure that ISP goals are being addressed. Make requests for individual funds according to their requests. Ensure that individual funds are accounted for according to agency policies and procedures. Work cooperatively with Program Director and Program Coordinator to ensure that all funds are properly accounted for and that individuals remain eligible for benefits.

Secondary Functions

• Complete all administrative duties including billing documentation.
• Participate in the implementation of the state’s recruitment plan. Participate in staff orientation and subsequent training. Make staff observations as assigned. Complete staff evaluations.
• Oversee staff electronic timekeeping and ensure accuracy of recorded time prior to Program Director approval each pay period.
• Attend and participate in all relevant agency events, workshops, training and meetings.
• Perform other job-related duties as assigned.

All SJCS employees must:

• Obtain a valid health certificate to meet SJCS or current funding authority requirements as required.
• Meet SJCS and the funding authority requirement of criminal background and record checks.
• Valid state-issued driver's license with current driver's record in good standing

Physical and environmental conditions include:

• May life, position and/or transfer individuals with disabilities.
• Work environment involves risks or discomforts, which require special safety precautions e.g. safely operating a motor vehicle, exposure to aggressive human behavior

Other benefits include the following:

• Medical, dental, vision, STD, and other benefits and company contributions
• Retirement plans.
• Company paid LTD.
• Connectivity reimbursements (some employees)
• PTO, Vacation, and sick time off.
• Flexibility
• Family culture
• Helping other people live their best life!

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Qualifications

• High school diploma or G.E.D. required
• Required two or more years’ related experience working with people with disabilities; experience in community-based programs preferred.
• Required a minimum of one-year supervisory experience.

St. John's Community Services is an Equal Opportunity Employer. St. John's Community Services does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental quality, military service, or other protected class.