DC Operations & Process Coordinator

USA GPC Genuine Parts Company; United States; On-site; USD 55,000 - 80,000; Full time

Job summary

USA GPC Genuine Parts Company Distribution Center seeks a Process Coordinator to guide daily operations across receiving, picking, packing, put wall, and shipping through leadership by influence. This role emphasizes safety, quality, and efficiency without direct reports.

The position leads shift startup meetings, coordinates workflow, supports root cause investigations, and drives continuous improvement to maintain smooth, standardized DC performance and excellent customer service.

Qualifications

• 1+ years of experience in a distribution center, warehouse, or logistics environment.
• Expertise in fostering collaboration and directing teams amidst demanding operational challenges.
• Strong understanding of DC processes and performance metrics (UPH, pick accuracy, OIR, service levels, etc.).
• Effective communicator with strong organizational and interpersonal skills.
• Demonstrated ability to perform root cause analysis and drive process improvements.
• Working knowledge of Lean, 5S, or continuous improvement methodologies preferred.
• Experience with Warehouse Management Systems (WMS) and RF scanning technology.
• Ability to work variable shifts and adapt to changing business needs.

Responsibilities

• Communicate daily priorities, workload changes, and performance updates to ensure the entire team is informed and aligned.
• Coordinate shift startup meetings to align teams on safety, quality, service, and productivity goals, keeping the ultimate customer focus in mind.
• Act as a floor monitor, helping coordinate activities and maintain consistent flow between areas such as receiving, picking, packing, put wall, and shipping.
• Support onboarding and cross-training of associates, ensuring all team members understand and consistently follow standard work.
• Provide real-time guidance and feedback to reinforce safe, efficient, and high-quality work practices.
• Observe and ensure adherence to SOPs and best practices across all functional areas.
• Ensure proper supplies are setup and staged for the days activities.
• Help maintain process documentation and visual aids to support consistent execution.
• Identify and address process bottlenecks, inefficiencies, or quality concerns in real time.
• Analyze root cause investigations for safety incidents, service errors, or quality misses using structured problem-solving methods.
• Proactively partner with operations leadership and peers to implement continuous improvements.
• Model and encourage safe work behaviors.
• Support quality initiatives by conducting checks, validating outbound accuracy, and helping reduce errors and damages.
• Track and communicate daily performance metrics such as UPH, accuracy, service %, and cost per unit.
• Participate in continuous improvement activities focused on increasing throughput, reducing downtime, and improving associate engagement.
• Foster accountability and team ownership of results.
• Partner with Distribution Center Process Coordinator and leadership to standardize processes and communication across shifts.

Skills

Collaboration

Team leadership

DC processes

Communication

Root cause analysis

Lean / 5S

WMS

RF scanning

Shift flexibility

Tools

WMS software

RF scanners

Job description

USA GPC Genuine Parts Company Distribution Center seeks a Process Coordinator to guide daily operations across receiving, picking, packing, put wall, and shipping through leadership by influence. This role emphasizes safety, quality, and efficiency without direct reports.

The position leads shift startup meetings, coordinates workflow, supports root cause investigations, and drives continuous improvement to maintain smooth, standardized DC performance and excellent customer service.