DC Club Chief Experience & Operations Leader

The Gathering Spot; Washington, Northern (District of Columbia, KY); Hybrid; USD 120,000 - 190,000; Full time

Job summary

The Gathering Spot is seeking a General Manager in Washington, DC to lead overall club operations and member experience. The GM will translate the club vision into exceptional hospitality, drive financial performance, and manage a high-performing team within a vibrant community.

The role requires 7+ years of progressive leadership in hospitality or experience-driven environments, with a BS/BA and MBA preferred. Build strong relationships across the DC ecosystem and guide future club evolution.

Qualifications

• BS/BA in Business Administration, Hospitality Management or related field is required.
• MBA strongly preferred.
• At least 7 years of progressive leadership and management experience, ideally within hospitality, membership clubs or another experience-driven business.

Responsibilities

• Deliver an exceptional member experience and reflect the TGS brand in every club interaction.
• Lead and develop a high-performing team with clear direction and accountability.
• Oversee all club operations including staffing, facilities, F&B, programming and daily execution.
• Manage budgets and P&L performance, align staffing and development with the business plan.
• Build relationships with Washington, DC’s business and cultural communities.
• Partner with leadership to evolve the DC club and member experiences.

Skills

Leadership

P&L management

Customer service

Communication

Negotiation

Attention to detail

Time management

Problem-solving

Relationship-building

MS Office

Education

BS/BA in Business Administration

Hospitality Management

MBA

Tools

MS Office

Job description

The Gathering Spot is seeking a General Manager in Washington, DC to lead overall club operations and member experience. The GM will translate the club vision into exceptional hospitality, drive financial performance, and manage a high-performing team within a vibrant community.

The role requires 7+ years of progressive leadership in hospitality or experience-driven environments, with a BS/BA and MBA preferred. Build strong relationships across the DC ecosystem and guide future club evolution.