General Manager

Heritage Golf Group; Glen Allen (VA); On-site; USD 100,000 - 160,000; Full time

Job summary

The Dominion Club in Glen Allen, Virginia, part of Heritage Golf Group, seeks an experienced General Manager to lead all club operations and deliver an exceptional member experience. This role requires hands-on leadership, strong team development, and a track record of delivering outstanding service in private club or hospitality settings.

The GM will manage budgets, drive financial performance, and collaborate with department leaders to raise engagement and retention.

Qualifications

• Significant leadership experience in private clubs, golf clubs, or hospitality.
• Experience managing multi-department operations and teams.
• Strong financial acumen with budgets, forecasting, labor, and operating results.
• Excellent interpersonal and relationship-building skills.
• Visible, approachable leader with a passion for member experience.

Responsibilities

• Provide leadership and direction for club operations and department heads.
• Build and retain a high-performing management team and culture.
• Maintain an engaged presence with members and staff.
• Ensure an exceptional, consistent member experience across all areas.
• Develop annual operating budgets and monitor financials.
• Collaborate with department leaders to improve efficiency and performance.
• Recruit, coach, and develop department leaders with clear accountability.
• Oversee facility and amenities presentation and maintenance.
• Partner with Heritage Golf Group for strategic initiatives.

Skills

Leadership

Hospitality leadership

Financial acumen

Member relations

Budgeting & forecasting

Team development

Multi-department leadership

Education

Bachelor's degree

Job description

The Dominion Club | Glen Allen, Virginia

The Dominion Club, part of the Heritage Golf Group portfolio, is seeking an experienced and dynamic General Manager to lead all aspects of club operations. This highly visible leadership role is responsible for delivering an exceptional member experience, developing a strong team, and driving the overall financial and operational performance of the Club.

The ideal candidate is a proven private club or hospitality leader who is equally comfortable engaging with members, developing department leaders, and managing the business. This individual will bring a hands-on, approachable leadership style and a passion for creating an outstanding club culture.

About The Dominion Club

Located in Glen Allen, Virginia, just outside of Richmond, The Dominion Club is a private country club offering a vibrant, year-round experience for members and their families. The Club features championship golf along with racquet sports, aquatics, fitness, dining, events, and social programming. As part of Heritage Golf Group, The Dominion Club combines its unique local culture and community with the resources and support of a growing national portfolio.

Key Responsibilities

• Provide overall leadership and direction for all Club operations and department leaders.
• Build, develop, and retain a high-performing management team while fostering a positive and accountable workplace culture.
• Maintain a highly visible and engaged presence throughout the Club, building strong relationships with members and employees.
• Ensure an exceptional and consistent member experience across all areas of the Club.
• Proactively seek member feedback and identify opportunities to enhance engagement, satisfaction, and retention.
• Develop and manage annual operating and capital budgets.
• Monitor financial performance, labor, expenses, revenue, and departmental results.
• Partner with department leaders to improve operational efficiency and overall Club performance.
• Recruit, coach, and develop department leaders while establishing clear expectations and accountability.
• Promote strong communication and collaboration across all Club departments.
• Oversee the overall condition, presentation, and maintenance of Club facilities and amenities.
• Partner with Heritage Golf Group leadership on strategic initiatives, capital projects, and opportunities to enhance the property.
• Ensure compliance with applicable Club policies, safety standards, and operational requirements.

Qualifications

• Significant leadership experience within a private club, golf club, resort, hospitality, or similarly service-driven environment.
• Previous General Manager, Club Manager, Assistant General Manager, or comparable senior leadership experience strongly preferred.
• Demonstrated success leading multi-department operations and management teams.
• Strong financial acumen with experience managing budgets, forecasting, labor, and operating results.
• Exceptional interpersonal, communication, and relationship-building skills.
• Proven ability to develop teams and create a culture of accountability and exceptional service.
• Highly visible, approachable, and comfortable interacting regularly with members, employees, and senior leadership.
• Bachelor's degree preferred; relevant industry certifications are a plus.