Day Treatment Operations Coordinator

Methodist Family Health, Inc.; Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Fillmore Campus of Methodist Family Health, Inc. seeks an administrative professional to support the Day Treatment School.

You will handle incoming calls, schedule appointments, assist with billing and insurance verification, and liaise with accounting and utilization review. Responsibilities include coordinating with therapists and physicians, collecting co-pays, maintaining client records, and providing financial counseling to families.

Qualifications

• Preferred bachelor’s degree in business, communications, or equivalent; or 2 years of college plus a minimum of 5 years’ experience in a management/supervisory capacity.
• Proficiency in Microsoft Office including Excel, Microsoft Access, Power Point, and Publisher.
• Good communication and people skills.
• Ability to take initiative, multi-task and work in a high stress, fast-paced environment with minimal supervision required.
• Knowledge or experience in Medicaid and private insurance billing preferred.
• Experience with Electronic Health Records preferred.
• Ability to document accurately and professionally.
• Must be physically capable of required duties.

Responsibilities

• Answer and route incoming phone calls to the Day Treatment School.
• Provide ongoing support to the MDT staff including ordering supplies and assisting with medication management and security.
• Schedule initial and follow-up appointments for clients with therapists and physicians.
• Make reminder calls for scheduled appointments and follow-up calls for cancellations/no-shows.
• Communicate with therapists and physicians about schedule changes.
• Verify insurance coverage and benefits prior to MDT admission; discuss coverage with clients/families.
• Provide financial counseling and collect insurance co-pays before each appointment.
• Maintain up-to-date demographic and insurance information for all MDT clients.
• Liaise with MFH Accounting, Billing, and Utilization Review on insurance benefits for MDT clients.
• Print cash sheets from EMR and submit weekly to the business office.
• Help maintain MDT provider status with insurance networks and gather necessary documentation.
• Assist Utilization Review with insurance requirements (referrals, prior authorizations) to ensure timely services.
• Attend to job description and department policies; adapt duties as needed.

Skills

Communication skills

Microsoft Office

Initiative & multitasking

Education

Bachelor's degree in business, communications, or equivalent

2 years college + 5 years supervisory experience

Tools

Excel

Microsoft Access

PowerPoint

Publisher

Job description

Fillmore Campus of Methodist Family Health, Inc. seeks an administrative professional to support the Day Treatment School.

You will handle incoming calls, schedule appointments, assist with billing and insurance verification, and liaise with accounting and utilization review. Responsibilities include coordinating with therapists and physicians, collecting co-pays, maintaining client records, and providing financial counseling to families.