Day Treatment Office Manager

Methodist Family Health, Inc.; Little Rock (AR); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Fillmore Campus of Methodist Family Health, Inc. seeks an administrative professional to support the Day Treatment School.

You will handle incoming calls, schedule appointments, assist with billing and insurance verification, and liaise with accounting and utilization review. Responsibilities include coordinating with therapists and physicians, collecting co-pays, maintaining client records, and providing financial counseling to families.

Qualifications

• Preferred bachelor’s degree in business, communications, or equivalent; or 2 years of college plus a minimum of 5 years’ experience in a management/supervisory capacity.
• Proficiency in Microsoft Office including Excel, Microsoft Access, Power Point, and Publisher.
• Good communication and people skills.
• Ability to take initiative, multi-task and work in a high stress, fast-paced environment with minimal supervision required.
• Knowledge or experience in Medicaid and private insurance billing preferred.
• Experience with Electronic Health Records preferred.
• Ability to document accurately and professionally.
• Must be physically capable of required duties.

Responsabilités

• Answer and route incoming phone calls to the Day Treatment School.
• Provide ongoing support to the MDT staff including ordering supplies and assisting with medication management and security.
• Schedule initial and follow-up appointments for clients with therapists and physicians.
• Make reminder calls for scheduled appointments and follow-up calls for cancellations/no-shows.
• Communicate with therapists and physicians about schedule changes.
• Verify insurance coverage and benefits prior to MDT admission; discuss coverage with clients/families.
• Provide financial counseling and collect insurance co-pays before each appointment.
• Maintain up-to-date demographic and insurance information for all MDT clients.
• Liaise with MFH Accounting, Billing, and Utilization Review on insurance benefits for MDT clients.
• Print cash sheets from EMR and submit weekly to the business office.
• Help maintain MDT provider status with insurance networks and gather necessary documentation.
• Assist Utilization Review with insurance requirements (referrals, prior authorizations) to ensure timely services.
• Attend to job description and department policies; adapt duties as needed.

Connaissances

Communication skills

Microsoft Office

Initiative & multitasking

Formation

Bachelor's degree in business, communications, or equivalent

2 years college + 5 years supervisory experience

Outils

Excel

Microsoft Access

PowerPoint

Publisher

Description du poste

Fillmore Campus
2002 S Fillmore St
Little Rock, AR 72204, USA

• Non-Direct Care
• Full-Time
• Requisition #: DAYTR002211

Description

Responsibilities:
Responsible for answering and routing incoming phone calls to the Day Treatment School.

Provide ongoing support to the staff of Methodist Day Treatment School. Which includes ordering supplies, food, assisting with medication management and security.

Scheduling initial and follow-up appointments for clients with therapisß and physicians.

Conducting reminder calls to clients with scheduled appointments daily, as well as conducting follow-up telephone calls when clients cancel or do not show up on a regular basis.

Communicating with therapists and physician regarding any changes in clinic schedules, etc.

Verifying insurance coverage and obtaining benefits available to clients prior to admission to MDT and communicate with client and families regarding coverage and benefits.

Providing financial counseling with new clients and/or their families including insurance benefits
and payment responsibilities.

Collect payment including insurance co-payments from clients prior to each scheduled appointment.

Maintain up-to-date demographic and insurance information for all MDT clients.

Communicate verbally and in writing, and act as Liaison with the MFH Accounting, Billing, and Utilization Review Departments to include, but not limited to:

Provide financial and commercial insurance benefits for MDT clients when the information is obtained

Print cash sheets from EMR and submit those with co-payments collected weekly to the business office in Little Rock.

Assist in maintaining MDT' s current provider status with insurance networks including obtaining necessary documentation to add new clinical staff members, obtaining, and maintaining provider numbers for clinical staff, etc.

Assisting Utilization Review with maintaining clients' insurance requirements to receive Mental Health services (PCP referrals, Prior Authorizations, etc.) in order to treat clients timely and without disruptions in services

Qualifications:
Preferred bachelor' s degree in business, communications, Or equivalent; or 2 years of college plus a minimum of 5 years' experience in a management/supervisory capacity.

Proficiency in Microsoft Office including Excel, Microsoft Access, Power Point, and Publisher.

Good communication and people skills.

Ability to take initiative, multi-task and work in a high stress, fast-paced environment with minimal supervision required.

Knowledge or experience in Medicaid and private insurance billing preferred.

Experience with Electronic Health Records preferred.

Ability to document accurately and professionally.

Ability to perform physical demands required by Crisis Prevention Intervention. Must remain current in Crisis Prevention Intervention Training.

Must be physically capable of receiving verbal and written directions. Must be physically capable of sitting and standing for several hours at a time.

Must have good auditory, visual, and olfactory ability. Ability to use hands and fingers to handle or feel objects, tools, or controls.

Must be able to maintain effective audio, visual discrimination and perception needed for making observations, communicating with others, reading, and writing, and operating office equipment and other treatment equipment.

Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart or other treatment items.

Must be willing and able to work with all patients Of Methodist Family Health.
Job descriptions are not intended, nor should be construed, to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Level One - Full Access: Ongoing regular access to PHI of all forms while the employee is on duty and performing within the scope of his or her job as defined by the employee's job description, and Policy and Procedure. "Such access must be for cause, consistent with job responsibilities and related to patients, claims, audits, reviews and other legitimate business purposes." (e.g. Physicians, nurses and Other clinicians)

Qualifications

Education

Preferred

Bachelors or better in Communication or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.