Day-Shift Transportation Dispatch & Route Planner

BRT, Inc.; Pennsylvania; Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

401(k) retirement savings plan

Paid time off (PTO)

Life insurance

Flexible Spending Account (FSA)

Wellness program

Additional voluntary benefits

Job summary

BRT, Inc. is seeking a Transportation Dispatch/Router to coordinate daily deliveries, optimize routes, and support our Driving Team Members. You will keep customers informed and ensure safety compliance while maintaining smooth operations and timely updates.

The role offers a 9-hour day shift with a hybrid work arrangement after initial training and opportunities to impact delivery efficiency and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in transportation or logistics preferred.
• Knowledge of DOT and FMCSA regulations.
• Strong verbal, written, and interpersonal communication skills.
• Excellent organization, attention to detail, time management and critical-thinking skills.
• Ability to make sound independent decisions and resolve conflicts professionally.
• Proficiency in Microsoft Office and accurate data entry.
• Customer-service mindset and interest in helping others succeed.

Responsibilities

• Plan and coordinate daily deliveries to support efficient routing, timely service and customer satisfaction.
• Support Driving Team Members with accurate delivery information, directions, loading details, equipment requirements and on-demand assistance.
• Keep customers informed with timely updates and professional communication when schedules change.
• Monitor customer inventory using Lifeline and enter orders accurately into CSI Road.
• Maintain safety and compliance by following DOT/FMCSA hours of service regulations and safety policies.
• Communicate and collaborate with customers, dispatch colleagues, and driving team members to keep operations smooth.
• Own the follow-through by acknowledging new loads/updates within 15 minutes and following up within 60 minutes for key customers.
• Support continuous improvement in routing efficiency, service reliability, and dispatch performance.

Skills

Communication skills

Organization

DecisionMaking

Customer service mindset

Time management

Team collaboration

Verbal and written skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

BRT, Inc. is seeking a Transportation Dispatch/Router to coordinate daily deliveries, optimize routes, and support our Driving Team Members. You will keep customers informed and ensure safety compliance while maintaining smooth operations and timely updates.

The role offers a 9-hour day shift with a hybrid work arrangement after initial training and opportunities to impact delivery efficiency and customer satisfaction.