Day-Shift Security Lieutenant – On-Site Ops Lead

Genesis Security Services; San Juan (PR); On-site; USD 25,000 - 30,000; Full time

Job summary

Genesis Security Services in Puerto Rico, San Juan region, seeks a Lieutenant to ensure the proper functioning of posts and to support the Captain during night routes or absences. The role covers supervising officers, maintaining logs, and coordinating duties, uniforms, and equipment during shifts.

duties include rapid response, incident reporting, payroll oversight, and liaising with central administration. Availability for rotating shifts and overtime is required.

Responsibilities

• Carry the Company's identification card, security guard license, firearms license, and driver's license, all valid, whenever on duty.
• Wear exclusively during the shift, the complete uniform and the necessary equipment for performing their work.
• Communicate with the checkpoint area and their immediate supervisor to notify the start of their work shift.
• Document their clock-in and clock-out times for the work shift in the Renova app.
• Complete the designated document to record their meal period (PTA).
• Verbally communicate to the incoming shift and to their supervisor any pending matters, received orders, or important observations, as well as what has happened in the area, and record it in writing in the logbook.
• During your visit to the security officers' posts, conduct a preventive round to ensure everything is in order. In the post's Logbook, record the time of the supervision visit, as well as any relevant findings, if any, discovered during each preventive round. Otherwise, write the start and end time of the round and the phrase 'Everything in order,' and include your signature and employee number.
• During your visit, supervise the security officer's fulfillment of duties, payroll, and report any anomalies regarding these matters.
• If there is a substitute staff member, they must visit and guide the officer about their duties and payroll matters.
• Immediately notify your Supervisor or the Post of any extraordinary event (theft, vandalism, trespassing, fight, assault, etc.) that occurs at your post and document it both in the Log Book and in an incident report, which must be delivered to your Supervisor at the end of the shift.
• Instruct company officers verbally or in writing for their information, knowledge, intervention, or reprimand in a professional and courteous manner. Refer necessary cases to Human Resources with a detailed report.
• Guide the visitor regarding rule violations, remove undesirable persons or those who maintain inappropriate behavior from the client's facilities.
• Verify that the security officers' documentation, such as the attendance sheet, the evidence sheet, the PTA, the logbook, among others, is correctly completed, signed, and delivered on the established date.
• Write and thoroughly complete the reports or forms required either by the company or the client.
• Keep work schedules (digital roster) updated in order to provide information to the Captain when requested and as a measure to verify the overtime of officers on their route.
• Be alert to Renova alerts and notify the Retén.
• Collaborate with attendance projection.
• Collaborate with weekend scheduling.
• Prepare a daily report of situations that occur affecting the client.
• Verify during roll call if the employee is the one on the roster.
• Ensure that the officers under their charge have exclusively during the shift, the full work uniform and the necessary equipment for performance.
• Verify, respond to, and handle emergency calls or signals, including activating rapid response at the Génesis Security monitoring center.
• Call the Police, Fire Department, and other emergency or law enforcement agencies in case of emergencies such as fire, robbery, presence of suspicious persons, etc.
• Stay up to date with the policies of the Security Guards Division and personnel.
• The position requires availability to work rotating shifts and overtime.
• Follow the established route and drive the Company's vehicles obeying all traffic laws, report any vehicle accidents to your immediate supervisor, and complete the corresponding reports.
• Do not leave the assigned route without the authorization of your immediate supervisor.
• Keep your schedule with daily tasks according to the work plan established by the Captain.
• Serve as a liaison between Genesis central administration and the officers under your charge to manage documents that employees may need or provide guidance on procedures in case they require any administrative service, such as: directing them to request a leave, submit a complaint, etc.
• Keep your workspace organized and clean, free of food and drinks.
• Know and comply with all Company personnel policies and procedures, including the use of uniforms and personal hygiene.
• Any other assigned task.

Job description

Genesis Security Services in Puerto Rico, San Juan region, seeks a Lieutenant to ensure the proper functioning of posts and to support the Captain during night routes or absences. The role covers supervising officers, maintaining logs, and coordinating duties, uniforms, and equipment during shifts.

duties include rapid response, incident reporting, payroll oversight, and liaising with central administration. Availability for rotating shifts and overtime is required.