Day-Shift Patient Access & Scheduling Specialist

HonorHealth; Cave Creek (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

HonorHealth is seeking a Patient Access / Front Desk professional for its Primary Care-Dynamite site in Cave Creek, AZ. The role handles first contact with patients, registration, scheduling, data entry, and chart maintenance in a busy medical office.

The candidate should have a High School Diploma or GED and experience in a healthcare setting, with HIPAA awareness and ability to coordinate with physicians’ offices. FPC is required; BLS preferred.

Qualifications

• High School Diploma or GED is required.
• 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Preferred.
• 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. Preferred.
• Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required.
• Basic Life Support (BLS) - Certification, Preferred.

Responsibilities

• Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages.
• Directs all information to appropriate individual. Orients patients to the department with directions and instructions.
• Imaging support duties: receives and transfers calls, generates reports and retrieves images from PACS, assists in maintaining patient workflow, and prepares patients for exams.
• Scheduling procedures: scheduling initial and follow-up appointments, tracking no-shows, documenting in the system, communicating with physicians as applicable.
• Registration: initial registration, electronic record creation, signature collection, and data entry.
• Obtain authorization from insurance companies, collect co-pays, submit deposits and billing.
• Maintain patient charts and HIPAA-compliant communication with insurance/hospital billing.
• Maintain inventory of office supplies and perform other duties as assigned.

Education

High School Diploma or GED

Job description

HonorHealth is seeking a Patient Access / Front Desk professional for its Primary Care-Dynamite site in Cave Creek, AZ. The role handles first contact with patients, registration, scheduling, data entry, and chart maintenance in a busy medical office.

The candidate should have a High School Diploma or GED and experience in a healthcare setting, with HIPAA awareness and ability to coordinate with physicians’ offices. FPC is required; BLS preferred.