Day-Shift Customer Service Operator: Call Routing & Front Desk

Archbold Medical Center; Thomasville (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical / Dental

Retirement Plan

PTO and paid life insurance

Job summary

Archbold Medical Center in Thomasville, GA seeks a Customer Service Operator-Communications to handle inbound calls, route calls, and address inquiries. This role includes code responses and overhead announcements, plus various clerical duties within a patient-centered environment.

The ideal candidate has a high school diploma and experience in PBX or customer service, with the ability to work efficiently under pressure and respond to customers in a friendly, professional manner.

Qualifications

• High school diploma required.
• PBX operator, call agent, or customer service experience preferred.
• Ability to work quickly and accurately under pressure.
• Ability to help customers in a friendly and efficient manner.

Responsibilities

• Manage incoming customer calls and call routing, and respond to general inquiries.
• Oversee code responses and overhead announcements as assigned.
• Fulfills other clerical, secretarial, or receptionist duties as required.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Job description

Archbold Medical Center in Thomasville, GA seeks a Customer Service Operator-Communications to handle inbound calls, route calls, and address inquiries. This role includes code responses and overhead announcements, plus various clerical duties within a patient-centered environment.

The ideal candidate has a high school diploma and experience in PBX or customer service, with the ability to work efficiently under pressure and respond to customers in a friendly, professional manner.