PRN PBX Operator

AdventHealth; Rome (GA); On-site; USD 20,000 - 30,000; Part time

Job summary

AdventHealth in Rome, GA seeks a PRN switchboard operator to manage incoming communications and support hospital operations. The role involves coordinating after-hours coverage and maintaining accurate on-call details for staff and physicians.

Responsibilities include monitoring emergency codes, executing overhead announcements, and communicating with patients, families, and the care team to resolve requests promptly.

Qualifications

• High School Grad or Equiv required.
• 1+ year experience in switchboard operations.
• English proficiency and strong communication skills.
• Proficiency with Microsoft Office Suite required.
• Ability to read, write and follow instructions accurately.

Responsibilities

• Handles all incoming communications, routing calls professionally and delivering customer service to patients, visitors, physicians and staff.
• Coordinates after-hours operations by contacting key personnel and maintaining on-call schedules.
• Monitors and responds to hospital emergency codes and alarm systems per procedures.
• Executes overhead announcements accurately to support operations and safety.
• Maintains operational call logs and communicates with patients and healthcare team to resolve requests.

Skills

Computer systems

English proficiency

Communication

Customer service

MS Office

Attention to detail

Organizational skills

Call handling

Instructions follow

Flexible schedules

Adapt to change

Clear speaking

Education

High School Diploma

Tools

Phone systems

Microsoft Office Suite

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN

Shift: 24 Hours (United States of America)

Address: 501 REDMOND RD NW

City: ROME

State: Georgia

Postal Code: 30165

Job Description:

Work Schedule: PRN, requires open availability for all shifts as needed.

• Maintains and manages all incoming communications by answering calls professionally, forwarding them appropriately, and providing exceptional customer service to patients, visitors, physicians, and staff.

• Coordinates after-hours operations by contacting key personnel as needed and maintaining accurate on-call schedules and staff contact information.

• Monitors, responds to, and communicates hospital emergency codes, disaster alerts, and alarm systems in accordance with established procedures.

• Executes overhead announcements accurately, efficiently, and with a high level of proficiency to support hospital operations and safety.

• Maintains detailed operational call logs and communicates effectively with patients, families, and healthcare team members to ensure timely resolution of requests and issues.

Knowledge, Skills, and Abilities:

• Basic understanding of numerous computer systems. Required

• Must be proficient in the English language. Required

• Ability to communicate effectively. Required

• Customer service skills Required

• Experience with Microsoft Office Suite Required

• Ability to work with attention to detail in reading, writing, and computer tasks Required

• Organizational and interpersonal skills Required

• Ability to answer calls promptly, courteously, and accurately Required

• Ability to follow both written and verbal instructions required.

• Willingness to work flexible schedules, including nights, weekends, and holidays Required

• Ability and willingness to adapt to change Required

• Clear and precise speaking abilities Required

Education:

• High School Grad or Equiv Required

Work Experience:

• 1+ experience in switchboard operations. Required

Pay Range:

$14.31 - $21.46

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.