CUSTOMER SERVICE OPERATOR

Archbold Medical Center; Thomasville (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical / Dental

Retirement Plan

PTO and paid life insurance

Job summary

Archbold Medical Center in Thomasville, GA seeks a Customer Service Operator-Communications to handle inbound calls, route calls, and address inquiries. This role includes code responses and overhead announcements, plus various clerical duties within a patient-centered environment.

The ideal candidate has a high school diploma and experience in PBX or customer service, with the ability to work efficiently under pressure and respond to customers in a friendly, professional manner.

Qualifications

• High school diploma required.
• PBX operator, call agent, or customer service experience preferred.
• Ability to work quickly and accurately under pressure.
• Ability to help customers in a friendly and efficient manner.

Responsibilities

• Manage incoming customer calls and call routing, and respond to general inquiries.
• Oversee code responses and overhead announcements as assigned.
• Fulfills other clerical, secretarial, or receptionist duties as required.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Job description

THOMASVILLE , GA

Support

Full Time , Day Shift , M-F 7AM -3PM

Customer Service Operator-Communications

Description:

The Customer Service Operator will manage incoming customer calls, call routing, and general inquiries. Responsible for code response and overhead announcements. Also responsible for other clerical, secretarial or receptionist duties as required.

Experience/Qualifications:

High school diploma required.

PBX operator, call agent, or customer service experience preferred.

Ability to work quickly and accurately under pressure.

Ability to help customers in a friendly and efficient manner.

(for eligible employees):

Have optimal opportunity for career growth within our growing organization

Medical / Dental

Retirement Plan

PTO and paid life insurance

What Sets Us Apart

Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla.

For 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.

You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.

What we offer:

We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living.

We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area.

Below are a few of the benefits Archbold Medical Center offers to employees:

• Work/Life Balance
• Planning for the Future
• Low-Cost Prescriptions
• Planning for Life’s Unexpected Moments
• Helping You to Advance Your Career

Mission

To provide safe, innovative and compassionate care for our communities.

Vision

A healthier region, stronger communities, meaningful work, and trusted care.