Day-Shift Ambulatory Patient Access Specialist

Nationwide Children's Hospital; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH is seeking a Registration Clerk to greet and register patients, answer calls, schedule appointments, and file charts. You will obtain demographics, insurance and physician information, and determine insurance eligibility and pre-certification requirements.

Strong admin and computer skills are needed, with CPR certification if required by position. One year of health care exposure is preferred and a high school diploma is required.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree preferred.
• CPR certification may be required by position.

Responsibilities

• Greets and registers patients.
• Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Skills

Patient registration

Customer service

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Nationwide Children's Hospital in Columbus, OH is seeking a Registration Clerk to greet and register patients, answer calls, schedule appointments, and file charts. You will obtain demographics, insurance and physician information, and determine insurance eligibility and pre-certification requirements.

Strong admin and computer skills are needed, with CPR certification if required by position. One year of health care exposure is preferred and a high school diploma is required.