Day Services Program Assistant: Train, Ensure Compliance

The Arc Baltimore; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive medical/dental/vision

403(b) retirement plan

Parking provided at work sites

Tuition reimbursement

Job summary

The Arc Baltimore is seeking a Program Assistant for Day Services to help ensure accurate iCM attendance and CareTracker entries, maintain documentation quality, and support program compliance. The role collaborates with the Program Manager to keep operations efficient and services high quality.

You will lead iCM attendance training for new staff, support daily program functions, and assist with supervision as needed, contributing to a positive and compliant Day Program environment.

Qualifications

• High school diploma or GED required; must obtain CMT certification within 6 months.
• Excellent communication skills required.
• Two years of experience working with people with intellectual/developmental disabilities (IDD).
• Valid Maryland driver’s license with clean driving record; eligible to drive agency or personal vehicle.

Responsibilities

• Monitor attendance and CareTracker daily for accuracy and billing; coordinate with staff to resolve issues.
• Lead in-center iCM attendance and CareTracker training for new hires and current staff.
• Assist Program Manager with center operations and program compliance with policies and audits.
• Support daily programmatic functions (funds management, PCP trainings, mileage logs, vehicle maintenance).
• Provide staff supervision guidance as designated by the Program Manager.

Skills

Communication

IDD experience

Education

High school diploma or GED

Certified Medication Technician (CMT) Certification

Tools

iCM (iCareManager)

Microsoft Office Suite

Job description

The Arc Baltimore is seeking a Program Assistant for Day Services to help ensure accurate iCM attendance and CareTracker entries, maintain documentation quality, and support program compliance. The role collaborates with the Program Manager to keep operations efficient and services high quality.

You will lead iCM attendance training for new staff, support daily program functions, and assist with supervision as needed, contributing to a positive and compliant Day Program environment.