Program Assistant - Day Services (Homeland)

The Arc Baltimore; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive medical/dental/vision

403(b) retirement plan

Parking provided at work sites

Tuition reimbursement

Job summary

The Arc Baltimore is seeking a Program Assistant for Day Services to help ensure accurate iCM attendance and CareTracker entries, maintain documentation quality, and support program compliance. The role collaborates with the Program Manager to keep operations efficient and services high quality.

You will lead iCM attendance training for new staff, support daily program functions, and assist with supervision as needed, contributing to a positive and compliant Day Program environment.

Qualifications

• High school diploma or GED required; must obtain CMT certification within 6 months.
• Excellent communication skills required.
• Two years of experience working with people with intellectual/developmental disabilities (IDD).
• Valid Maryland driver’s license with clean driving record; eligible to drive agency or personal vehicle.

Responsibilities

• Monitor attendance and CareTracker daily for accuracy and billing; coordinate with staff to resolve issues.
• Lead in-center iCM attendance and CareTracker training for new hires and current staff.
• Assist Program Manager with center operations and program compliance with policies and audits.
• Support daily programmatic functions (funds management, PCP trainings, mileage logs, vehicle maintenance).
• Provide staff supervision guidance as designated by the Program Manager.

Skills

Communication

IDD experience

Education

High school diploma or GED

Certified Medication Technician (CMT) Certification

Tools

iCM (iCareManager)

Microsoft Office Suite

Job description

Brief Description

At The Arc Baltimore, our Program Assistants, Day Services play a vital role in supporting individuals with intellectual and developmental disabilities (I/DD) to live enriched, vibrant, and self-determined lives. Our Program Assistants ensure that our programs run seamlessly and fluidly, while we continue to empower the people we support to overcome challenges, build independence, and fully participate in the activities and experiences that matter most to them.

Our specialty is Life Design—championing each individual’s unique goals and aspirations. We are committed to designing lives that are vibrant, colorful, joyful, and rooted in purpose and belonging. This work is made possible by hiring exceptional Program Assistants who lead with passion and dedication and help us ensure our Day Program is compliant and meets and exceeds all recommended standards.

Who We Are

Founded in 1949, The Arc Baltimore has been a trusted and indispensable community resource for more than 75 years. We provide a comprehensive range of services, including employment training and support, day and residential services, family education and support, treatment foster care, assistive technology, respite services, public policy advocacy, and information and referrals.

The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.

Our full-time and part-time employees deliver services in people’s homes, workplaces, day centers, and neighborhoods throughout the community.

Job Overview

Our Program Assistant is responsible for overseeing iCM Attendance and CareTracker accuracy, documentation quality, and compliance standards. The role also supports the program Manager in ensuring the efficient operation and overall quality of the program.

Key Responsibilities

• Monitor attendance and CareTracker entries daily to ensure accuracy, quality of documentation and compliance. Coordinates with center staff and/or other departments to ensure accurate and timely billing. Alerts the program Manager of inaccurate or missing services and/or units in iCM or Person-Centered Plans so issues with billing or compliance can be resolved.
• Be the lead trainer in-center on iCM attendance and CareTracker for new hires and existing staff.
• Assist the program Manager with overall center operations, including compliance with The Arc Baltimore’s policies and procedures, DDA regulations, OHCQ and QIO audits, quality implementation of people’s Person-Centered Plans, etc., as designated by the program manager.
• Support the program Manager with daily programmatic functions as needed, such as Management of Funds, PCP Trainings, Daily Mileage Logs and vehicle maintenance, etc.
• Assist with staff supervision and guidance as designated by the program Manager and when the Manager is on vacation/leave.
• Drive an agency or personal vehicle, as appropriate, for agency related business.
• Attend all on and off-site meetings, as required.
• Complete all agency required training for the position.
• Other duties as assigned. The responsibilities of this position may evolve to support the needs of the program.

Requirements

• Must be at least 20 years of age.
• High school diploma or G.E.D required. Must maintain or become certified and able to maintain (within 6 months), Certified Medication Technician (CMT) certification in accordance with the Maryland Board of Nursing (MBON) guidelines.
• Excellent communication skills.
• Knowledge of Microsoft Office Suite.
• Two years of experience working with people with intellectual/developmental disabilities.
• Valid Maryland driver’s license and clean driving record required. Eligible to drive own vehicle or agency vehicle.
• Flexibility with schedule is required, as necessary; however, working during program hours of operation is the standard expectation.

Preferred

• Associate’s degree in Human Services, Psychology, and or Sociology.
• Proficiency in iCM (iCareManager) preferred.
• Experience working in Day Services and/or 1 year of supervisory experience preferred.

Benefits

• Generous paid-time-off for benefit eligible positions
• Comprehensive medical, dental, vision, and life insurance benefits
• $500.00 referral bonuses
• Retirement: 403(b) plan with employer match available after 1 year of service
• Employee Discount Program
• Employee Assistance Program
• Short- and Long-Term disability plans
• Mileage (Travel) Reimbursement
• UKG Wallet
• Tuition Reimbursement
• Eligibility for Public Student Loan Forgiveness (PSLF)
• Paid Training including CPR, Mandt, Certified Medication Technician (CMT), and NADSP certification
• Parking is provided at our work sites
• Opportunities for advancement

The Arc Baltimore provides Equal Employment Opportunities (EEO) and is committed to a workplace free of discrimination and harassment based on race, color, religion, age, gender, sex, pregnancy, national origin, disability, height, weight, gender identity, marital status, military status, sexual orientation, veteran status, genetic information, or any other characteristic protected by law. We welcome everyone interested in our mission to join us. If you require accommodation during the application process, please contact us and we will make every effort to meet your needs.